3500 Oleander Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jody
Asked him to check main board and he wouldn't. Refrigerator still not working.
Jody S, Hampstead, NC
Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on April 12, 2025
service by Gabriel
very professional and knowledgeable. easy to work with and was very diligent to ensure that parts installed correctly and double ovens re installed into the wall correctly with no gaps. Sheron Morris
Charles M, Southport, NC
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on March 06, 2025
Great Service
Kyle was incredible. Very personable and focused on getting the service right. Highly recommend.
Thomas W, Leland, NC
Customer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on February 20, 2025
Disappointed!
I received text messages all day that the technician was on his way. Was never allowed to talk to anyone in customer service, and no one ever tried to reach out to me. They said to go to their website to contact them. No response. The next time they said the same thing. This time they didn't recognize my log in, which is the exact log in I used previously. No one showed, or called back. The tech finally called and said he had one more call to make, and then be on his way. NO SHOW! NO CALL BACK! I caught the same technician the next day unfortunately. He had lied to me yesterday, and I caught him in several lies this time too. After all was said, and done, I could have bought a new washer for a lot less. I take that one star rating back. Zeros for Sears service!
Stephen R, Wilmington, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 23, 2025
He did nothing
He said to turn off the fridge for 2 days and turn back on to reset.
Dorothy M, Wilmington, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 30, 2024
Not satisfied can't reach a human
The tech was nice. I thought he had fixed my microwave. But 45 minutes after he left I attempted to use the microwave and it again tripped my breaker switch. I attempted 5 time to get a person through customer service but each time the phone disconnected. What does it take to get a human on the line. I waited 5 days to have my microwave fixed. A technician so call fixed it but it's still not working. Signed disappointed.
Antonio R, Bolivia, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 11, 2024
Refrigerator repair
Tech wanted to double bill for service fees When original repair did not repair issue within 30 days. The issue is still bad and technician left after I waited all day, without repairing my refrigerator
Rodney H, Winnabow, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 06, 2024
Appliance was not on their list
This one star rating goes to the company, not to the technician as he was a very nice man. I had provided Sears the name brand of the appliance, the model number, and the serial number along with the error codes. When the technician arrived, he was not relayed any of that information and found that Sears does not work on the Equator brand. Big waste of time and money for everyone.
Adam J, Carolina Beach, NC
Customer service response - Dear Adam thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 25, 2024
No service
Within a few minutes the technician said he would not service the refrigerator because he could not read the label/tag even though I had all the original books and papers from this refrigerator laid out on the counter. It seemed that he was not interested in servicing it since it is a 27 year old appliance. Since his visit, it has been serviced and fixed by another company. We will never use Sears again and will discourage our friends and neighbors from using them too.
Danny L, Southport, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 24, 2024
Technician was the only bright spot of this experience
Gabriel was great, however, I will never trust Sears again with any home repair. One part, of the 4 ordered never arrived. Had to order the part myself from an outside vendor to finally get the repair completed. Due to Sears failure to stay in communication, I was without a refrigerator for almost a month. I called Sears to try and find out why part had not shipped and the person on the 1-800 number was no help and advised they would escalate the situation and I would receive a call within 72 hours. That was on 6/27 it is now 7/8 and still have not been contacted. As stated before Gabriel did a great job, but Sears failed miserably.
David C, Shallotte, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 09, 2024
