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706 E Dixon Blvd Reviews
Read reviews from customers who used our services at 706 E Dixon Blvd
Total reviews
100
Average Rating
4.6/5
He was very courteous and knowledgeable about the appliance. He was prompt and very respectful
Judy R,
Customer service response - Thank you for your review. We are glad to hear that our technician was courteous, knowledgeable, and prompt during your appliance repair service. We appreciate your feedback.
Sears Home Services on 1707204233188
Timothy was super experimenced, technically smart and a pleasure to work qith, highly recommend.
lawsonsid,
The service technician was very knowledgeable and detailed about the work he did. He was thorough about his work and tried to find out all the information about the product. As well as being thorough, he was very friendly.
Kenneth L,
Larry C,
Kevin quickly diagnosed the problem. He is honest and respectful.
Peter M,
Customer service response - Thank you for taking the time to leave this review. We are glad to hear that Kevin was able to quickly diagnose the problem and that he provided honest and respectful service. We appreciate your feedback.
Sears Home Services on 1705485105248
The technician was professional and explained what he was doing. But after he took my dryer apart and replaced the part ,the next day when I was drying my clothes my dryer started making a loud knocking noise like the drum inside was hitting the side of the dryer. I called company back and explained what was going on, I was told that if I wanted a technician to come out to take a look at my dryer i would have to pay another service call fee. I have the monthly service plan which I pay $59.00 a month for. I don't see why I have to pay for another diagnostic fee when my dryer was not making this noise before he took it apart
Teddy W,
Customer service response - We apologize for the inconvenience, Teddy. We appreciate your feedback and recommend contacting us directly to discuss your service plan and resolve this issue without additional fees.
Sears Home Services on 1764128485910
Excellent & courteous but a 9hr time window seems unreasonable in this day and age.
Peter B,
Customer service response - Thank you for your feedback, Peter. We're happy to hear you found our service excellent and courteous, and we appreciate your input on the time window.
Sears Home Services on 1753831795546
The first two appointments were not show and the time frame is very long 8 to 5 smaller frames will be better, the came they diagnosed the problem then two weeks later they put the new parts now we are hoping for the best
Alex G,
Customer service response - Thank you for your feedback, Alex. We apologize for the initial inconvenience and appreciate your patience; we're hopeful the new parts resolve the issue.
Sears Home Services on 1745797895393
This service call,was not impressive. The first tech ordered the wrong part. The second tech ordered the right part. Then it was lost in shipping and had to be reordered. A new date was set for Nov. 11th. But nobody showed up. Then another date was set up on the 18th. Finally after 4 weeks the repairs were completed. It should not have taken this long.
Ken F,
Customer service response - We apologize for the delays and inconvenience you experienced, Ken. We appreciate your patience and feedback, and we're glad the repairs were eventually completed.
Sears Home Services on 1763688785832
Communication regarding timing was confusing, sometimes erratic
John O,
Customer service response - We apologize for the confusion with the timing, John. We appreciate your feedback and will work on improving our communication process.
Sears Home Services on 1758069672995
