Appointment Lookup
802-552-4364
706 E Dixon Blvd Reviews
Read reviews from customers who used our services at 706 E Dixon Blvd
Total reviews
97
Average Rating
4.6/5
Larry C,
Kevin quickly diagnosed the problem. He is honest and respectful.
Peter M,
Customer service response - Thank you for taking the time to leave this review. We are glad to hear that Kevin was able to quickly diagnose the problem and that he provided honest and respectful service. We appreciate your feedback.
Sears Home Services on 1705485105248
The technician was professional and explained what he was doing. But after he took my dryer apart and replaced the part ,the next day when I was drying my clothes my dryer started making a loud knocking noise like the drum inside was hitting the side of the dryer. I called company back and explained what was going on, I was told that if I wanted a technician to come out to take a look at my dryer i would have to pay another service call fee. I have the monthly service plan which I pay $59.00 a month for. I don't see why I have to pay for another diagnostic fee when my dryer was not making this noise before he took it apart
Teddy W,
Customer service response - We apologize for the inconvenience, Teddy. We appreciate your feedback and recommend contacting us directly to discuss your service plan and resolve this issue without additional fees.
Sears Home Services on 1764128485910
Excellent & courteous but a 9hr time window seems unreasonable in this day and age.
Peter B,
Customer service response - Thank you for your feedback, Peter. We're happy to hear you found our service excellent and courteous, and we appreciate your input on the time window.
Sears Home Services on 1753831795546
The first two appointments were not show and the time frame is very long 8 to 5 smaller frames will be better, the came they diagnosed the problem then two weeks later they put the new parts now we are hoping for the best
Alex G,
Customer service response - Thank you for your feedback, Alex. We apologize for the initial inconvenience and appreciate your patience; we're hopeful the new parts resolve the issue.
Sears Home Services on 1745797895393
This service call,was not impressive. The first tech ordered the wrong part. The second tech ordered the right part. Then it was lost in shipping and had to be reordered. A new date was set for Nov. 11th. But nobody showed up. Then another date was set up on the 18th. Finally after 4 weeks the repairs were completed. It should not have taken this long.
Ken F,
Customer service response - We apologize for the delays and inconvenience you experienced, Ken. We appreciate your patience and feedback, and we're glad the repairs were eventually completed.
Sears Home Services on 1763688785832
Communication regarding timing was confusing, sometimes erratic
John O,
Customer service response - We apologize for the confusion with the timing, John. We appreciate your feedback and will work on improving our communication process.
Sears Home Services on 1758069672995
After waiting almost three months to receive repairs for a refrigerator from home warranty service. Tyler was on time for the date of my service. Well mannered and professional and well trained. Tyler is very respectful. I would not recommend Sears Home Protection Plan.
james G,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1751871201279
My technician was good. My experience with the company was awful. I had 3 appointments scheduled before anyone actually showed up to repair my washer. The first 2 appointments were scheduled and no one showed up or contacted me to tell me they weren’t coming. When trying to call customer service I only ever got an automated system, not an actual person.
Brittany R,
Customer service response - We apologize for the trouble you've faced, Brittany. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1766450430610
Tech did not call or send a msg to let me know his arrival... just showed up. He also did not remove his trash when he finished. He did not give me the chance to check his work before leaving... just said bye and walked out. I would not recommend this tech to anyone. Definitely not a quality repairman!!!
Phyillis S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1764129881757
