815 E Innes St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mike S
Repairman did an outstanding job! Very knowledgeable and polite!
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 23, 2024
Vickie B
Robert was quick and efficient in locating the issue. Very friendly and professional in every way.
Customer service response - Thank you for your positive feedback! We're thrilled to hear that Robert provided quick, efficient, and professional service.
Sears Home Services on October 10, 2024
Wesley R
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on September 23, 2024
Nancy P
My technician was fantastic. He was efficient and fixed my problem quickly.
Customer service response - Thank you for your wonderful review, Nancy! We're delighted to hear that our technician was efficient and resolved your issue promptly.
Sears Home Services on September 09, 2024
Leon N
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on September 05, 2024
Kim N
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on August 18, 2024
Trang N
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on August 13, 2024
Kay R
No HVAC unit for nearly 3 weeks during 100° + temperatures. Technician was good. Choice Home Warranty is not.
Customer service response - We're sorry to hear about the delay and discomfort you experienced due to the temperature, but we're glad to hear that our technician met your expectations. Thank you for your feedback, it helps us improve.
Sears Home Services on July 31, 2024
Andy L
This post is for Drew - Specifically Drew's performance - NOT Sears. Drew was excellent, a consummate professional. He was polite and very through in explaining what was going through the entire visit. VERY Appreciated. Sears, on the other hand - didn't even tell me he was coming until the DAY OF his visit... I am sure there will be excuses given, but there was no communication provided until the morning of his arrival. Luckily I was able to re-arrange my schedule to be home--Even though Sears give an EIGHT HOUR window. - Again, luckily, Drew was far more communicative and let me know his scheduled arrival time. Good Job Sears, for hiring well. Bad Job Sears, for being so uncoordinated.
Customer service response - We are so glad to hear about your positive experience with Drew and appreciate your recognition of his professionalism and communication. We apologize for any inconvenience caused by our scheduling and will strive to improve our communication in the future. Thank you for your feedback.
Sears Home Services on July 11, 2024
Bobby H
The young was very courteus and very knowledgeable, he did a great job got.my Appliance to going in a short time
Customer service response - Thank You for your positive review! We're thrilled to hear about your satisfaction with our service and our technician's performance.
Sears Home Services on July 08, 2024
