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815 E Innes St Reviews
Read reviews from customers who used our services at 815 E Innes St
Total reviews
76
Average Rating
4.4/5
This post is for Drew - Specifically Drew's performance - NOT Sears. Drew was excellent, a consummate professional. He was polite and very through in explaining what was going through the entire visit. VERY Appreciated. Sears, on the other hand - didn't even tell me he was coming until the DAY OF his visit... I am sure there will be excuses given, but there was no communication provided until the morning of his arrival. Luckily I was able to re-arrange my schedule to be home--Even though Sears give an EIGHT HOUR window. - Again, luckily, Drew was far more communicative and let me know his scheduled arrival time. Good Job Sears, for hiring well. Bad Job Sears, for being so uncoordinated.
Andy L,
Customer service response - We are so glad to hear about your positive experience with Drew and appreciate your recognition of his professionalism and communication. We apologize for any inconvenience caused by our scheduling and will strive to improve our communication in the future. Thank you for your feedback.
Sears Home Services on 1720750065762
The young was very courteus and very knowledgeable, he did a great job got.my Appliance to going in a short time
Bobby H,
Customer service response - Thank You for your positive review! We're thrilled to hear about your satisfaction with our service and our technician's performance.
Sears Home Services on 1720497867581
Super nice guy, very polite and knowledgable. Knew what the problem was from my description, however he still checked behind me, and fixed the problem.
susan C,
Customer service response - Thank you for your kind words and for highlighting the thoroughness and expertise of our team. We're happy we could fix your problem efficiently!
Sears Home Services on 1719475391135
ERIC REPAIRED MY WHIRLPOOL OVEN. He is highly professional, polite and knowledgeable of his trade. So glad you have folks like him working on the Sears Home Warranty team. I WISH THE APPOINTMENT TIME WAS MORR PRECISE BY SEARS SCHEDULERS
Kathy R,
Customer service response - Thank you for sharing your experience. We apologize for the scheduling inconvenience and are working to improve this aspect, but we're glad Eric was able to resolve your issue.
Sears Home Services on 1719195784258
Marilyn F,
Customer service response - A big thank you, Marilyn, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1713719443900
Rodney was nice, respectful and know what he was doing. Very thankful to him.
Patricia J,
Customer service response - Thank you for taking the time to leave a review! We are pleased to hear that Rodney provided excellent service and was knowledgeable. We appreciate your feedback and thank you for choosing our appliance repair service.
Sears Home Services on 1706709067600
He was punctual, professional, and knowledgeable.
Angela C,
Customer service response - Thank you for taking the time to share your experience with Sears Appliance Repair. We appreciate your positive feedback and are glad to hear that our technician was punctual, professional, and knowledgeable. Thank you for choosing our service.
Sears Home Services on 1707530639142
Mike O,
Patrick R,
Pat W,
