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1214 N Weslyan Blvd Reviews
Read reviews from customers who used our services at 1214 N Weslyan Blvd
Total reviews
119
Average Rating
4.4/5
Paul, was an excellent repairman, he gets the 5 stars. The organizers and planners of the appointments gets a 1 star. And a 0 star goes to the machine I had to type to instead of speaking to a human. With the continual rescheduling.
Windy M,
Customer service response - We're happy to hear Paul provided excellent service, Windy. We apologize for the scheduling issues and the inconvenience with the automated system, and appreciate your feedback.
Sears Home Services on 1747025797917
Miss P,
Customer service response - Thank you for leaving a 3-star rating. We apologize if we didn't fully meet your expectations during your recent Sears Appliance Repair visit. If there's anything specific that you think we could do better, we would appreciate hearing from you at https://www.facebook.com/SearsHomeServices/. We value your business and hope to have the opportunity to provide you with a better experience in the future.
Sears Home Services on 1707183056130
Never showed up
Zelda E,
Customer service response - We apologize for the trouble you've faced, Zelda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778027101293
Arrived to my appointment unprepared
RaQuel B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1777336906911
0 out of 5. I took off from work and the technician didn't show up.
KingTerik,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773360819554
Vernesa P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1762820237122
He didn’t do anything. He literally told my son I need a technician and let. Technician checked the outlet and it’s fine.
DeeDee C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1758070508585
We have not seen a technician to our house. He was scheduled for today and he has not arrived yet. I would give you a zero if I could
Beverly S,
Customer service response - We apologize for the trouble you've faced, Beverly. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753747406016
Sear Home Service needs to change its customer service portal. The chat doesn’t work. It won’t let you type anything and only comes with preloaded responses that don’t allow you to properly say/do what you need. Their phone call system is also only AI and again you can’t do things that it’s not programmed to do (which is very little). We had service schedule 3 times and each time they used a wrong address. There was no way to update or change in their system. The technicians were understanding of the mistake and also seemed frustrated with the system. Find another provider for service until they fix their system.
Denis P,
Customer service response - We apologize for the trouble you've faced, Denis. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753747684483
Ezequiel F,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1750727694342
