1214 N Weslyan Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Arlene H
Satisfied
Customer service response - Thank you for your feedback, Arlene! We're glad to hear you were satisfied with our service.
Sears Home Services on July 07, 2025
Bean B
In home repair,servicer was great!!!!can't get clock on the oven to work properly
Customer service response - Thank you for your positive feedback, Bean! We're glad to hear you were pleased with our in-home repair service.
Sears Home Services on June 01, 2025
John C
Customer service response - Hi, John, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on February 05, 2024
Windy M
Paul, was an excellent repairman, he gets the 5 stars. The organizers and planners of the appointments gets a 1 star. And a 0 star goes to the machine I had to type to instead of speaking to a human. With the continual rescheduling.
Customer service response - We're happy to hear Paul provided excellent service, Windy. We apologize for the scheduling issues and the inconvenience with the automated system, and appreciate your feedback.
Sears Home Services on May 11, 2025
Miss P
Customer service response - Thank you for leaving a 3-star rating. We apologize if we didn't fully meet your expectations during your recent Sears Appliance Repair visit. If there's anything specific that you think we could do better, we would appreciate hearing from you at https://www.facebook.com/SearsHomeServices/. We value your business and hope to have the opportunity to provide you with a better experience in the future.
Sears Home Services on February 05, 2024
Beverly S
We have not seen a technician to our house. He was scheduled for today and he has not arrived yet. I would give you a zero if I could
Customer service response - We apologize for the trouble you've faced, Beverly. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 28, 2025
Denis P
Sear Home Service needs to change its customer service portal. The chat doesn’t work. It won’t let you type anything and only comes with preloaded responses that don’t allow you to properly say/do what you need. Their phone call system is also only AI and again you can’t do things that it’s not programmed to do (which is very little). We had service schedule 3 times and each time they used a wrong address. There was no way to update or change in their system. The technicians were understanding of the mistake and also seemed frustrated with the system. Find another provider for service until they fix their system.
Customer service response - We apologize for the trouble you've faced, Denis. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 28, 2025
Ezequiel F
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on June 23, 2025
Wendy K
Made an appointment for today, technician never showed up, called or texted, but reported that he’d had been here at 8:30!! Nope. No knocks and no doorbell either. Rescheduled three times, still never came, phoned or texted. I called in four times throughout the day and was told I would receive an email and text but received nothing. Finally called back at 4pm to reschedule for tomorrow. Fingers crossed, but can’t recommend this service.
Customer service response - We apologize for the trouble you've faced, Wendy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 09, 2025
TheF716P
My washing machine is still not fixed. I just keep getting the runaround. I’m unhappy.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 03, 2025
