1214 N Weslyan Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ezequiel F
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on June 23, 2025
Wendy K
Made an appointment for today, technician never showed up, called or texted, but reported that he’d had been here at 8:30!! Nope. No knocks and no doorbell either. Rescheduled three times, still never came, phoned or texted. I called in four times throughout the day and was told I would receive an email and text but received nothing. Finally called back at 4pm to reschedule for tomorrow. Fingers crossed, but can’t recommend this service.
Customer service response - We apologize for the trouble you've faced, Wendy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 09, 2025
TheF716P
My washing machine is still not fixed. I just keep getting the runaround. I’m unhappy.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 03, 2025
Demetria J
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on January 27, 2025
Willie M
Your technician never arrived. Poor representation. So what happened.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on October 10, 2024
Pamela P
SCAM!!!!!’SCAM!!! Machine still is NOT WORKING! After waiting 3 months to get re-serviced from the first service !! Sears is NO GOOD! Don’t waste your Money! Poor customer service will be reporting to BETTER BUSINESS bureau! RIDICULOUS!! Worst home service ever. Assess then repeat same trouble shooting to end up with the same result! Non working machine!
Felicity B
My dryer still does not work!!!!!!
Customer service response - We apologize for the trouble you've faced, Felicity. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 12, 2024
c L
Technician came out and said he had to order a part and would return. Had me pay for the diagnostic. Months later, the part has not arrived, the order is closed, I have paid out, and my appliance was never repaired.
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 03, 2024
Leslie H
DO NOT USE - This company is a SCAM. They came out May 16th, assessed our stove ordered parts and said we had to pay $409 for the parts and the service and that they would be back out to fix the stove on the 23rd to fix the stove. The parts did not arrive and there was no communication about the appt. There is no live person to speak to and no online updates about the appt or the parts. The only way to receive a refund is to send an email and hope that they respond.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 28, 2024
Dennis J
Service man refused to attempt a repair.
