8701 Six Forks Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Antoinette C
Nora K
The repair tech was great! I would give him 10 stars if I could.
norb G
Dimitri was very good at communicating with the problem was and diagnosing it
Les B
Thorough and precise
pamela S
Customer service response - A big thank you, pamela, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 05, 2024
Diana B
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on May 12, 2025
Elizabeth B
Daniel was fantastic and I would gladly give him a 5 star. The reason for the 4 star is if I could rate the Sears Home Repair and their communication it would be a 1. After almost 2 months the stove is still not fixed as management, or lack thereof, cancels appointments, does not order needed parts, and continues to give us the run around. As soon as I can, I am cancelling my Home Services Policy and making a report to the BBB.
Customer service response - Thank you for your wonderful feedback, Elizabeth! We're delighted to hear that you had a thorough and knowledgeable service experience.
Sears Home Services on September 10, 2024
Karon C
Repair person was fine but did not arrive until 6:30 pm after I had waited at home all day expecting him to arrive between 8-5 pm! No explanation or notice of late arrival.
Customer service response - We're sincerely sorry for the delay and lack of communication regarding our technician's late arrival. Thank you for bringing this to our attention, and we'll strive to improve our notification process.
Sears Home Services on June 30, 2024
Claudia H
The tech was great, in from Chicago to do service calls, and was very thorough. He felt bad that he was only sent to service 1 unit instead of both!!!! So now I have to reschedule MY TIME to fit in a second call!!!!
Customer service response - We're pleased to hear our technician from Chicago provided thorough service, and we sincerely apologize for the oversight in servicing just one unit. Your time is valuable, and we appreciate your willingness to reschedule to ensure all your needs are met.
Sears Home Services on June 03, 2024
Chris L
Tech was great repairing our range, but getting him there was a problem. Kept getting scheduled for the end of the day, then time ran out each attempt and we were not scheduled for first thing the next day..? Took three attempts to finally get him there. Got to be a better way!
