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8701 Six Forks Rd Reviews
Read reviews from customers who used our services at 8701 Six Forks Rd
Total reviews
206
Average Rating
4.6/5
Dimitri was very good at communicating with the problem was and diagnosing it
norb G,
Thorough and precise
Les B,
pamela S,
Customer service response - A big thank you, pamela, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1707175597669
Technician diagnosed problem with washing machine and provided an estimate of repair costs. Decided to replace the washer rather than pay $1300 to repair.
John S,
Customer service response - Thank you for your feedback, John! We're glad our technician could diagnose the issue and provide an estimate, even though you chose to replace the washer.
Sears Home Services on 1752109629088
Diana B,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1747093445708
Daniel was fantastic and I would gladly give him a 5 star. The reason for the 4 star is if I could rate the Sears Home Repair and their communication it would be a 1. After almost 2 months the stove is still not fixed as management, or lack thereof, cancels appointments, does not order needed parts, and continues to give us the run around. As soon as I can, I am cancelling my Home Services Policy and making a report to the BBB.
Elizabeth B,
Customer service response - Thank you for your wonderful feedback, Elizabeth! We're delighted to hear that you had a thorough and knowledgeable service experience.
Sears Home Services on 1726024542234
The tech was great, in from Chicago to do service calls, and was very thorough. He felt bad that he was only sent to service 1 unit instead of both!!!! So now I have to reschedule MY TIME to fit in a second call!!!!
Claudia H,
Customer service response - We're pleased to hear our technician from Chicago provided thorough service, and we sincerely apologize for the oversight in servicing just one unit. Your time is valuable, and we appreciate your willingness to reschedule to ensure all your needs are met.
Sears Home Services on 1717394341080
Tech was great repairing our range, but getting him there was a problem. Kept getting scheduled for the end of the day, then time ran out each attempt and we were not scheduled for first thing the next day..? Took three attempts to finally get him there. Got to be a better way!
Chris L,
It's been 2 months since the first technician arrived and told me that the part I need no longer exists! Sears insisted on sending me a "new "part which was old and used and and the tech literally threw it in the trash. By time he was done he told me the machine was fixed, however I went to do wash today (2 days later) and it still has the same issue.Sears says it replaces if they can't fix it however I am going to replace my machine tomorrow and if they don't reimburse me I will be reporting them to the state attorney general's office, the BBB and possibly the news station!
Sheri L,
Customer service response - We sincerely apologize for any confusion or inconvenience this may have caused. Please contact us directly so we can resolve this issue and process your refund promptly.
Sears Home Services on 1717601840121
Would not use again, because the parts cost was exorbitantly high. Response to owner response: the phone number only provides an automated maze with no apparent way to reach a human (only a useless AI agent). The website also has no apparent relevant contact details.
Jay,
Customer service response - We apologize for the trouble you've faced, Jay. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1764731213388
