7330 Old Wake Forest Rd Reviews

Service personel are neat,courteous and knowledgeable, however the appliance they serviced was not easy to diagnose. The first diagnosis found the main pc board to be defective. Parts were ordered and ten days later was installed. I was told it would take up to three days for the freezer to make ice. Wrong. 2nd diagnosis followed many days later and it was determined we had a lazy compressor. A new one has been ordered and thirteen days later we hope to have it installed. Will this work, we hope so. Have been way too long without ouraappliance. Service Plan covers parts and labor, still waiting on food reimbursement,no word from Sears yet. Customer service sucks first contact person was very polite and set up service appointments, was referred to another department to try to expedite service date, person was extremely rude and non caring that we had no refrigerator in 90 degree weather and hung up on us. She should be schooled on her manorisms.SEARS should replace this unit if the compressor replacement doesn't work . So much for SEARS protection plans. They may cover parts and labor if you can wait a very unreasonable length of time between service appointments and parts procurement. Found out parts were not ordered until two days before next service appointment. Had to reschedule service appointment after new parts arrived. New service appointment revealed that parts were wrong. Will have to reorder new parts and start all over with service appointments. Sears should just replace refrigerator/freezer with new one. Will probably be several months before repairs are made.

Poor. Scheduling tied up my whole day despite the fact that I said in advance I had a mid-afternoon appointment. As a result, when I got home after the repairman had left, I immediately found a problem with the lid closer, requiring another visit and tying up another complete day of my time.

The company, Cool Air Mechanical, that Sears outsourced our repair to seemed competent at first. The owner, Gamal, came to our home and after inspecting our ice maker​, determined that we needed an entirely new freezer door to fix our problem. He said he would order it that day and it would take one, two weeks at the most for it to come in and he'd call us when the door was in. Fat forward to 3 weeks later and we've received no calls. I called them and was told that it could take a month or more. The lady I spoke with told me she was going to contact Sears and see what the delay was and she would get back in touch with me. Fast forward another week and I had received no calls again. So, I called and amazingly the door had been received the previous day and I was on her list to call and set up a time to install. I made an appointment for the next week. I was told that the technician would arrive approximately around 9:00am...No later than 10:00 am. At 10:00 when no one had come and I had received no calls I once again called them. I was told by Kathy, that my appointment time had been moved from early morning to the afternoon. I was not happy and she said she'd look into why it was changed and call me back. After 35 minutes and no call back, I yet again called them. She told me that the owner, Gamal, had changed my appointment time for his convenience. I let her know that no one had called to inform me of this change, that it was unacceptable, and that I wanted to talk to the owner. At that point she became extremely rude with me, got loud with me, refused to give me the owner's number or to let him know I wanted to speak with him. Then, she hung up on me and when I called back, wouldn't answer the phone. I had to call Sears and they contacted her and told me she said someone would be at my home around 12:15. Then, Kathy sends me a text telling me it will be between 1-6 when someone arrives..Wow! I found the owner's email on the better business bureau's website and I sent him an email. He responded and said my appointment had originally been for the afternoon and he would be there sometime between 4-6.... Unbelievable! I let Sears know that they should not be using this company to outsource their repair services to. I made a formal complaint and I have a case number. My freezer door did finally get replaced that day, but I have never had such poor customer service in my life! I sincerely hope Sears ceases to use this company....their customers deserve better!

Cost for replacing ice maker outrageously high! $458.31 to replace an ice maker in a $1,100 ~ 6 year old refrigerator. Really! I will not be calling for your services again. Then I was called crazy by the service man when I told him I did not want to buy a service contract.

He had to adjust the feet because it was not balanced. It cost us $100. Wanted him to slide the W&D down a little and he said he wasn't "equipped" to do that. Servicing Washers and Dryers, but you can't move them??

Technicians are friendly though not always knowledgeable. Sears service sending technicians, however, is dreadful. Five repairs for the same issue in 3 months and they always wait 2 weeks to get anyone to the house. Inexcusable!

The worst service I have ever experienced! I called to scheduled to have my lawnmower repaired, the technician came out, identified what my issue was, ordered parts and stated I will get the parts in a few days and I was put on the schedule for 3 weeks out; after the 3 weeks I received an email letting me know that i was scheduled for the next day between 8:00 am and 5:00 pm. The tech called me around 10:00 am the next day to let me know he couldn't do the repair because he had not been allotted the amount of time to complete the repair (???). He stated he was only given 25 minutes to do the repair and since it was going to take longer he would to reschedule it for two more weeks out. Two weeks come around and the tech come to the house, drives my lawnmower to my driveway, take the lawnmower apart only to discover he had ordered the wrong part. I had to push my lawnmower to backyard. I had to wait another week and a half for him to come back to finally repair my mower...Never again will I ever use this service! I also have no more interest in ever shopping at Sears after this incident.