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7330 Old Wake Forest Rd Reviews
Read reviews from customers who used our services at 7330 Old Wake Forest Rd
Total reviews
549
Average Rating
4.2/5
Great work and excellent service.
Jay C,
Jessie B,
Jackie S,
Fast repair and the repairman knew what he was doing. He didn't need to analyze the problem as I already knew what it was, The only downside to the repair was the cost.
Michael F,
Teresa S,
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1544788800000
1st technician was excellent and arrived on time, but they dispatched 2 separate technicians for one job and the 2nd one did not post an ETA. They fixed my issue, but did not perform all the services contracted for. Make sure to get a written detail of what you're buying
Michael B,
Angela M,
Our built in Kitchenaid oven lost power and stopped working. The kitchenaind/whirpool website said service would not be aavailable for over a week. I was able to get next day service from Sears Appliance Repair. The technician was very knowledgeable and found the problem quickly. Overall we were very happy with the technician. Unfortunately the part he needed was on his van that he had to take in for mechanical repairs and he did not have the part on the loaner van. He called his manager and said that his manager would put us at the start of the next day. While not the technician's fault, he did not arrive to resolve our issue until 5:30pm. The Sears scheduling did not book him the way his manager said it would. He came, he fixed the issue quickly and all was working well. The reason this is a lower rating has nothing to do with our technician. The rate that sears charges is unbelievable high. Material cost for replacement fuses was $21. Total cost ffom Sears was $313. The technician felt bad about the scheduling issue and deducted $50. so we paid $263, which was nice. Next time I may try a local service company as this rate for a $21 repair was crazy. Bottom line - Great Tech, High rates.
Jay F,
Customer service response - Thank you for sharing your great rating Jay! We thank you for choosing Sears, and hope you recommend us to your friends and family.
Sears Home Services on 1607947200000
The men who came to fix my washer were friendly and competent. However the cost of nearly $280 including a $60 part makes me wish I had just bought a new one.
John F,
Very good service for the preventive maintenance. I was scheduled for Monday afternoon and he arrived Friday morning, but it worked out OK. Not his fault - it was the customer service rep who set it up.
Robin B,
