7330 Old Wake Forest Rd Reviews

We diagnosed our refrigerator problem on you web site. You sent us the appropriate part. The repair person was very cooperative and competent and he installed the part. But your bill for this service was inappropriate. You charged $115 for a "problem diagnosis" when none was necessary. A fee for the repair visit and a fee for the part should have been the appropriate charge. I will not use your service again.

First time I tried the tractor after the "tune up", smoke and oil was blowing everywhere. I called customer support, and all the representative could do was tell me to read what the problem was from the manual, which was the the technician overfilled the oil. From the amount of smoke and oil, there must have been an extra gallon in there

Our serviceman was very good. Unfortunately our induction range simply did not work as efficiently as when it was new a year ago. It would boil 1 cup of water in 44 seconds. Even with the new part it takes 76 seconds.

Technician was on time, professional and an excellent trouble shooter. Exceeded expectation.

It takes for ever to talk to someone in time

* The technician was great and professional. I was very unhappy with how late the service was. Why specify a 4 hour arrival window, send 3 emails and 3 texts reminding me of the appointment window only to arrive more than 30 minutes after the window with no updates or communication until I reached out? Unacceptable.

Tech was not eager to replace needed seal.

Unable to speak with a human being, so could not ask a question or get a response.

The tech was friendly but they didn’t end up fixing the problem and had me sign off on the job- ultimately the unit isn’t cooling properly for some reason.