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7330 Old Wake Forest Rd Reviews
Read reviews from customers who used our services at 7330 Old Wake Forest Rd
Total reviews
549
Average Rating
4.2/5
Our serviceman was very good. Unfortunately our induction range simply did not work as efficiently as when it was new a year ago. It would boil 1 cup of water in 44 seconds. Even with the new part it takes 76 seconds.
Patrick S,
Technician was on time, professional and an excellent trouble shooter. Exceeded expectation.
Tony H,
Customer service response - Hi there Tony! We are so happy to hear that you found your technician to be timely, profession, and an excellent troubleshooter. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears! ^ AB
Sears Home Services on 1513252800000
It takes for ever to talk to someone in time
M. M,
William R,
* The technician was great and professional. I was very unhappy with how late the service was. Why specify a 4 hour arrival window, send 3 emails and 3 texts reminding me of the appointment window only to arrive more than 30 minutes after the window with no updates or communication until I reached out? Unacceptable.
Oliver F,
Customer service response - Thank you for sharing your review, Oliver F. We are happy to hear that you were pleased with your service. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. We thank you for your business and look forward to servicing you again in the future
Sears Home Services on 1639483200000
Tech was not eager to replace needed seal.
Christopher W,
Unable to speak with a human being, so could not ask a question or get a response.
Cristina P,
Customer service response - We apologize for the trouble you've faced, Cristina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745536255511
The tech was friendly but they didn’t end up fixing the problem and had me sign off on the job- ultimately the unit isn’t cooling properly for some reason.
aoudjit78,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742518639514
L M,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1731467548249
Jennifer P,
Customer service response - Hi, Jennifer, we are sorry to hear about your poor experience. We would like to look into this a bit further. Please send us a direct message at Facebook.com/Searshome services, along with your full name, address, and the phone number associated with your contract? We would be happy to see what we can do for you!
Sears Home Services on 1646946414127
