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7330 Old Wake Forest Rd Reviews
Read reviews from customers who used our services at 7330 Old Wake Forest Rd
Total reviews
549
Average Rating
4.2/5
It takes for ever to talk to someone in time
M. M,
William R,
* The technician was great and professional. I was very unhappy with how late the service was. Why specify a 4 hour arrival window, send 3 emails and 3 texts reminding me of the appointment window only to arrive more than 30 minutes after the window with no updates or communication until I reached out? Unacceptable.
Oliver F,
Customer service response - Thank you for sharing your review, Oliver F. We are happy to hear that you were pleased with your service. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. We thank you for your business and look forward to servicing you again in the future
Sears Home Services on 1639483200000
Tech was not eager to replace needed seal.
Christopher W,
Unable to speak with a human being, so could not ask a question or get a response.
Cristina P,
Customer service response - We apologize for the trouble you've faced, Cristina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745536255511
The tech was friendly but they didn’t end up fixing the problem and had me sign off on the job- ultimately the unit isn’t cooling properly for some reason.
aoudjit78,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742518639514
L M,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1731467548249
Jennifer P,
Customer service response - Hi, Jennifer, we are sorry to hear about your poor experience. We would like to look into this a bit further. Please send us a direct message at Facebook.com/Searshome services, along with your full name, address, and the phone number associated with your contract? We would be happy to see what we can do for you!
Sears Home Services on 1646946414127
Beware, highly excessive prices, over $400 to replace a broken belt on my mom’s dryer.Tech was here about 30 minutes.
Laura B,
Customer service response - Thank you for taking the time to bring this to our attention, Laura. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707366479070
Repair man showed up as scheduled He explained to me that the part required, the control panel, was not a stock item. He would have to take it off the treadmill, send it off for repair and come back again to put it back on. Very disappointed that the part was not available. I use the machine almost daily and there is no telling how long it would take to have it repaired, and if it would be repaired properly. Up until now, I have been satisfied with our treadmill warranty work. We bought the first one almost 20 years ago. If this is what warranty work is coming to, we'll just join the Y and let Sears keep their equipment.
Randy P,
