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7330 Old Wake Forest Rd Reviews
Read reviews from customers who used our services at 7330 Old Wake Forest Rd
Total reviews
549
Average Rating
4.2/5
Beware, highly excessive prices, over $400 to replace a broken belt on my mom’s dryer.Tech was here about 30 minutes.
Laura B,
Customer service response - Thank you for taking the time to bring this to our attention, Laura. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707366479070
Repair man showed up as scheduled He explained to me that the part required, the control panel, was not a stock item. He would have to take it off the treadmill, send it off for repair and come back again to put it back on. Very disappointed that the part was not available. I use the machine almost daily and there is no telling how long it would take to have it repaired, and if it would be repaired properly. Up until now, I have been satisfied with our treadmill warranty work. We bought the first one almost 20 years ago. If this is what warranty work is coming to, we'll just join the Y and let Sears keep their equipment.
Randy P,
Our repairman was very professional and friendly. He did what needed to be done in a timely manner. Only complaint is that I was told he would arrive between 8am and 5pm. I waited all day without a phone call. At 5:15pm I called the office to see what was happening and was told that she would get in touch with the repairman and have him call me back. He called stating that he was still working on a job and would be at our house around 6:15pm. I feel that 8 til 5 is not reasonable and that Sears should work on cutting the time to 8 til 12 and 1 til 5 so the people don't have to waste their whole day waiting for someone to show up.
judith M,
Then technician said it was one or two thingss. He replaced the the thermostat or the electrical panel. He replaced the electrical panal, teste the srove and said it was fixed. I waited 5 days for they repair man to come . I can not wait another five days amd probably it will have a bigger bill., We went out out and bought a new stove. We will mever buy another apppliance from Sears!
Clayton M,
james C,
Laureen F,
Customer service response - Hi there Laureen! We are so glad to hear that you had a positive experience. Thank you for taking the time to let us know how we did. We appreciate your feedback. Thank you for choosing Sears!
Sears Home Services on 1513252800000
Disappointed that a part of my refrigerator freezer was broken and taped into place without a single word from tech!!!
Sibyl K,
Customer service response - Sibyl, thanks for letting us know. We apologize for the inconvenience you have had. We strive for professional parts installation. We would be more than happy to look into this to see how we can help in any way. Please send us your first and last name, phone number, and address associated with the account/service to [email protected]. We look forward to assisting you in the process. ^OC
Sears Home Services on 1544788800000
Donald J,
Customer service response - Hi Donald, thank you for taking the time to leave us a rating. We would like to know more about this experience to see if we can do anything to help improve this. If you would please email the name, address, and phone number that is associated with this [email protected]. We look forward to hearing from you. Thank you.
Sears Home Services on 1576324800000
They are obstructive and not in the least accommodating, even to those who have bought Sears products for the past 50 years.
Eve S,
Customer service response - Thank you, Eve, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We take all reviews as feedback on how we can improve our service. If you would please email the name, address, and phone number that is associated with the service order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
Technician was great and did a super job based on the work so far. No complaints with him. Our concerns was the very high price quoted only to be followed with a much lower cost if we purchased a service contract. $50 to clean the coils was very excessive also. We are an older couple and have always trusted Sears but wish we had shopped around and been more patient.
Jeff G,
Customer service response - Thank you, Jeff, for taking the time to provide your review. We are sorry to hear of this experience we take all reviews as feedback on how we can improve our service. We thank you for your business.
Sears Home Services on 1607947200000
