7330 Old Wake Forest Rd Reviews

UPDATE: On the last appointment from Sears Appliance Repair, my ice maker was finally repaired by an excellent technician named Terrence. They should hire only people named Terence. I have been trying to get my refrigerator repaired since May. Sears has had 5 appointments to perform the repair of my ice maker. It is rude and unprofessional for Sears to make you wait ALL DAY LONG, from 8 am. and 5 p.m. And then not show at all. Today is the second appointment Sears has failed to show up and failed to email or call to say what the problem might be. You are supposed to wait all day and then NOTHING. When you call in, the automated systems makes another appointment for you. There is no way to contact a human at Sears to find out when or if the repairman will show up. It's a disgrace for a once-great company to have become this sham of an operation.

The technician came to fix that our microwave isnt heating food, said he could see that a part to my microwave door was going out how ever told us when that happened to call for service again, now the microwave only heats some of the time on the same day the tech left. Had equipment worked on for same problem 4xs in the 12 months we’ve owned it. Very unhappy.

My air conditioner was not fixed. After waiting for a week in the sweltering heat to get service. Then the technician left without a word and I still don't have air conditioning. I paid the deductible and for what? I am very disappointed.

Could not fix the problem, what good is this warranty if the technician can not get authorization to continue. Will not be using this warranty in the future.

First of all, I did not reject service. After 6 hours of very stressful service with no success, the distress had become too much for me to handle. Zachary the technician was apparently in horrendous pain from the time he entered my home. I know he had a difficult time. This job was too much for him to handle. If someone would like to discuss this further, please contact me via telephone. This technician needs a company review. There is something definitely wrong with him.

Problem reoccurred as soon as repair man left

The technician was awful. It took three weeks to fix my AC unit. He kept having to reschedule and when he did show up, he’s all flustered from his other jobs. Didn’t have the parts the first time he showed up then started taking it apart needed more parts never showed up when he said he was gonna show up. All he had to do is put in a new compressor. He ended up breaking our capacitor, had to call in for help he dented. Our unit put the fan in upside down. He broke our electrical cover on the side of our house duct taped it. Had mulch all over our grass left all of his trash in our yard, and I’m pretty sure my AC unit is still not working. Oh and he had to watch a YouTube video to figure out the wiring. And my husband caught him peeping in through our window of the door into our house. Who does that.

Nothing was done but I was charged 129 service fee

Timothy M. the technician never showed but indicated he came and worked and closed the ticket. How do I rate your services? From. 1 to 5 ? Who are they accountable too? And again Philip the tech sent a message that Assurant filed wasn’t not correct so he couldn’t come out. I did call Assurant and it looks there was no issue with the order. It’s just a waste of time!

Your worker did not show up, cancelled, and rescheduled 5 times prior to him finally showing up. I had taken off work or had someone to be at my house to allow him in numerous times, for him to cancel and reschedule every time. This is horrible customer service and shocking considering you are Sears & you’re supposed to be known as a professional company. This was not a great situation and I am very displeased.