7330 Old Wake Forest Rd Reviews

The worst service I have ever experienced! I called to scheduled to have my lawnmower repaired, the technician came out, identified what my issue was, ordered parts and stated I will get the parts in a few days and I was put on the schedule for 3 weeks out; after the 3 weeks I received an email letting me know that i was scheduled for the next day between 8:00 am and 5:00 pm. The tech called me around 10:00 am the next day to let me know he couldn't do the repair because he had not been allotted the amount of time to complete the repair (???). He stated he was only given 25 minutes to do the repair and since it was going to take longer he would to reschedule it for two more weeks out. Two weeks come around and the tech come to the house, drives my lawnmower to my driveway, take the lawnmower apart only to discover he had ordered the wrong part. I had to push my lawnmower to backyard. I had to wait another week and a half for him to come back to finally repair my mower...Never again will I ever use this service! I also have no more interest in ever shopping at Sears after this incident.

The repair service did not show up within the four hour window. At the four hour mark I received an email then offering to reschedule. I called and their automated service was unable to locate me as a customer. I was on hold for over a half an hour and unable to speak to a manager. The lack of customer service regarding this issue is gobsmacking. The email they sent in no way holds an apology or an explenation. It literally offered nothing in compensation for my wasted morning other than to waste it even further by calling them. I hung up and am now seeking the assistance of a different repair service. I could not be more disappointed. I will not be purchasing anything from Sears again, as their customer service leaves everything to be desired and their repair service nonexistent.

If I could give this no stars I would! I purchased my refrigerator from Sears so when the ice maker went out 1 year and 3 days after purchase I thought this would be the best option. Boy was I wrong! It took two weeks to get an appointment which the tech was supposed to show between 1pm and 5pm. The guy showed up at 4:59pm and spent less than 10 minutes in my house. Said he didn't have there right tools and needed to go to Home Depot, which is less than 1 mile from my place with a Lowe's right across from it. 2 hours later I am fighting with customer service to find out where this guy is at. He calls my wife and when she asked where has he been he said he is not coming and hung up! Couldn't get a hold of a manager, or anyone who could provide any assistance. Next appointment December 26th...over one month after my initial request. Sears would not help out at all. I can't defend that store or service any more after this experience. Sad way for a once really cool store to go down.

I was expecting a repair but instead I received an inspection telling me that I needed a repair. Sorry but Sears just wasted my time.

Gas leak in my oven was NOT fixed by the repairman. Disappointment..

Took 6 weeks to get a technician out to fix my Kenmore Elite fridge. Technician replaced bad circuit board then left without checking anything else. Fridge still doesn't work. Going on 9 weeks now. Based on the lack of concern and response from Sears Service I wouldn't buy another Sears appliance and certainly can't recommend purchasing an full service warranty! What a rip off!!

When I originally scheduled the service for my Craftsman riding mower, it was online and ten days ahead of when I did it. First issue: the window was 8AM -5PM - ALL DAY. If I had a job I would have had to take off and wait for a serviceperson to do a job that would take less than an hour. Second issue: the day I was scheduled, I waited all day until 3PM and got a call from the serviceman who told me their computers were down and as such could not order any parts, create a bill, etc. but would call me back when they (the computers) came back up. At 5PM he called and said they werre still down but would called me back the next day (a Thursday, two weeks ago.) I'm still waiting for his call.

terrible service. Not only did the service person not show up on the scheduled date, the next day the service tech wanted to come early than I had already discussed I could be home for the service. Then, once at my house, the service tech told me that there is nothing wrong with my dryer that's just the way the dryer works. When I pressed the topic stating that the save energy used to heat up but now does not, he stated that I should just use other settings to dry my clothes. He continue to try and blame it on other things about the dryer and stated there was nothing to be done with my dryer. Getting very frustrated I asked him to leave my house since he would not try to fix my dryer which I purchased the maintenance plan on and have had only for 1 year. Terrible!!!!!