7330 Old Wake Forest Rd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.1/5 (444 reviews)

William R

August 19, 2019
Source: Google

Oliver F

November 01, 2021

* The technician was great and professional. I was very unhappy with how late the service was. Why specify a 4 hour arrival window, send 3 emails and 3 texts reminding me of the appointment window only to arrive more than 30 minutes after the window with no updates or communication until I reached out? Unacceptable.

Source: Google

Customer service response - Thank you for sharing your review, Oliver F. We are happy to hear that you were pleased with your service. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. We thank you for your business and look forward to servicing you again in the future

Sears Home Services on December 14, 2021

Christopher W

December 21, 2023

Tech was not eager to replace needed seal.

Source: Google

Cristina P

April 24, 2025

Unable to speak with a human being, so could not ask a question or get a response.

Source: Google

Customer service response - We apologize for the trouble you've faced, Cristina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on April 24, 2025

aoudjit78

March 21, 2025

The tech was friendly but they didn’t end up fixing the problem and had me sign off on the job- ultimately the unit isn’t cooling properly for some reason.

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on March 20, 2025

L M

November 12, 2024
Source: Google

Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.

Sears Home Services on November 12, 2024

Jennifer P

March 10, 2022
Source: Google

Customer service response - Hi, Jennifer, we are sorry to hear about your poor experience. We would like to look into this a bit further. Please send us a direct message at Facebook.com/Searshome services, along with your full name, address, and the phone number associated with your contract? We would be happy to see what we can do for you!

Sears Home Services on March 10, 2022

Laura B

February 07, 2024

Beware, highly excessive prices, over $400 to replace a broken belt on my mom’s dryer.Tech was here about 30 minutes.

Source: Google

Customer service response - Thank you for taking the time to bring this to our attention, Laura. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.

Sears Home Services on February 07, 2024

Randy P

June 18, 2016

Repair man showed up as scheduled He explained to me that the part required, the control panel, was not a stock item. He would have to take it off the treadmill, send it off for repair and come back again to put it back on. Very disappointed that the part was not available. I use the machine almost daily and there is no telling how long it would take to have it repaired, and if it would be repaired properly. Up until now, I have been satisfied with our treadmill warranty work. We bought the first one almost 20 years ago. If this is what warranty work is coming to, we'll just join the Y and let Sears keep their equipment.

Source: Google

judith M

June 19, 2016

Our repairman was very professional and friendly. He did what needed to be done in a timely manner. Only complaint is that I was told he would arrive between 8am and 5pm. I waited all day without a phone call. At 5:15pm I called the office to see what was happening and was told that she would get in touch with the repairman and have him call me back. He called stating that he was still working on a job and would be at our house around 6:15pm. I feel that 8 til 5 is not reasonable and that Sears should work on cutting the time to 8 til 12 and 1 til 5 so the people don't have to waste their whole day waiting for someone to show up.

Source: Google
Average Rating: 4.1/5 (444 reviews)