7330 Old Wake Forest Rd Reviews

A repair person showed up on time and replaced 2 parts. He then left saying the ice maker was operating and it wasn't. I called him several times and he was going to call back which he didn't , I called scheduling and they made an appointment for the next day(9/26) between 1 and 5. At about 1:30 Tony called and said he had one more stop and then he would be at my house. At 3:32 i received a text letting me know my appointment had been cancelled with no explanation. I contacted Sears for a new appointment and was rescheduled for 10/15. I called Sears and basically told that it was to bad and that was the best they could do. My first appointment was on 8 /22. Wonderful service !!!

The technician would not listen to my concerns nor would he check the part that I thought was broken to see if in fact it was working. He caused us to have to wait 2 more days for our fridge to be fixed instead of getting it fixed that day. It was a terrible experience that he caused.

Technician was great but getting service date was horrific. It took 2 hrs to get someone to address an emergency repair and I was passed from dept. to dept., hung up on once and placed on hold for 45 minutes. 2 hours wasted. I am totally dissatisfied with this Carrier unit and consider it a lemon. It is unacceptable to require service twice a year since 2015. My unit has been nothing but trouble since it was installed and getting service has been awful. You make it impossible to contact a supervisor or Corporate offices with this problem. I have been a Sears customer for over 60 years and am totally disappointed with your company. If future problems arise and I have the same difficulties, further action will be taken before my warranty expires.

Worst customer service I’ve ever experienced. I haven’t had a dryer for a month and they could care less - I have 3 children and 2 adults in my home. I do not live near a laundromat either. I have taken countless time away from work. The first technician did not fix the washer or dryer. He ordered parts for the dryer and nothing for the washer. The tech who came to install that dryer part came and went and the dryer and washer broke again. A third tech came out and said the first tech did not order all the correct parts for the washer and the dryer and proceeded to order the parts. I made a new appointment for install with him for the upcoming Tuesday. He said he’d call prior to ensure parts came in before he came over. The parts were not in yet so we reschedule for the upcoming Saturday for both items. Turns out he made an error and someone came only for the washer was extremely rude and unhelpful. He put the latch on the washer and did nothing to help us with the dryer as he said the work order wasn’t his. Keep in mind that appointment setting was an error on the company’s behalf not mine - he accidentally scheduled the dryer, most important, a week later even though parts were in and we agreed upon the most recent Saturday. The newest and rudest tech left without a word. We later came to find the rude tech took one of the boxes that had one of the two parts for the dryer. The company refuses to expedite anything or help. The phone lines have continued to get disconnected and it’s a pain to get someone on the line in the first place. I’m not sure why the rude tech took a parts box not for his job. I consider that steeling my part and my time. I will never buy from sears again. My house is in shambles, my nerves are shot, and I have no clothes. Thanks Sears.

Technician did not show up for appointment. He called and said he would be late but never called to say he was not coming at all. We had to call them to find this out. Poor customer service to say the least.

They have no organization. Do not properly address or greet guest. Will make u waste time not once but twice & look at u like ur the problem. I wana give no stars but I cant. Worst customer experience EVER!!!!!! Big reason why Sears Shut Down. They neva learned out to WOW A GUEST.

Very unprofessional and unreliable.