7330 Old Wake Forest Rd Reviews

got a new Kenmore fridge delivered that only one side worked. the freezer side. it took sears home noservice a week to get a repairman to my house and he did not have the parts on his van to fix. would be another week for him to get back to us with parts. repairman's van so full off Samsung appliance parts you could not even see in the van. don't buy that brand. sears could not get me a replacement fridge for at least two weeks. sears customer service in india could not help us at all. went to home depole and ordered a whirlpool brand 4 cubit ft. larger and 150.00 less and free shipping. it will be delivered on friday this week. so I won't be buying anything from sear's again. sear's getting this pos back!

my experience with sears repair is terrible they never finished the job I was forced to hire someone else to do the job . for almost 2 months I was fighting with sears to fix my brand new refrigerator paid over 2 thousand dollars will never buy a sears appliance again . In fact never deal with sears again .my mistake was paying cash once they got their money seems like I was just written off

Terrible experience and service!!!!

I have never experienced worse customer service. I called for a tech. and the people who took the order said they would have the parts. When the tech arrived they had no parts, charged me 400 and told me they could order the parts but I would be better off fixing it myself or they would probably have to charge me again. They sent the wrong parts, once I returned those they said they would issue credit. I have had to make 5 phone calls and still no credit back on the parts. I spent 100 and ordered the parts online and had them in a day. NEVER, NEVER use Sears Appliance Repair.

Worst then before!!!

The tech on the repair was wonderful. Thankfully he had the correct part on his truck :) The Sears process in general was terrible. I spoke with someone 10 hours ahead of us in time zone. She was friendly and asked all the right questions. Due to the poor scheduling of parts and repair, we were without a fridge for 1 WEEK. I offered to pay out of my own pocket for the parts to be overnighted so that we could have gotten a tech out in 2 days. Sears would not allow that. I asked the tech to be sent out anyway and was told the parts could then not be ordered until after the tech came out. I should have chosen that option because the incorrect parts were the ones shipped and again luckily the tech had the part on his truck. I had a similar situation recently with washer and dryer and poor customer services and install, so we moved all our purchases over to another company. Sorry to hear Sears, but things have really gone downhill in your customer service.

A comedy of errors. Finally a training technician accompanied the repair technician and after 6 weeks of waiting, the appliance was finally repaired correctly.

They were to be at my house between 10 am and 2 pm and we were quoted $80 to check out our Sears oven for a possible temperature setting issue. The service guy showed up at 3:15 pm and after checking out the oven said there was no problem he noticed and said we owed $137 for the visit. After showing him my e-mail from Sears stating the total charge would be $80 for checking out the oven he reluctantly said he would except the $80 for the visit. We will try never to use Sears Appliance Repair again.

I WAS VERY UNHAPPY WITH THE REPAIR SERVICE .MY REFRIGERATOR WAS NOT WORKING FROM FEBURARY 3- 2016 TO MARCH 14- 2016 REPAIR SERVICE MADE 4 TRIPS TO REPAIR THE PROBLEM THE SERVICE APPOINTMENT WOULD BE 14 DAYS APART .ALL OF MY APPLIANCES ARE FROM SEARS I HAVE A SERVICE CONTRACT ON ALL OF MY APPLIANCES IF I HAVE A PROBLEM LIKE THIS AGAIN I WII NEVER BUY FROM SEARS AGAIN