110 112 Bost Rd Reviews

Kevin was quick and decisive. He had no problem telling me exactly what needed to be done.

Tech was excellent! Very personable and knowledgeable! Thank you!

Matt the technician was great. the process with the AI sending me appts. But when I called in , there was no record in the system. The parts were not ordered but I could not reach Sears through their AI Bot and NO Way to reach them . There new system “Needs a lot of work” AND they need a real person to intervene when their AI program Fails as it did in my case on three occasions Very Very very frustrating

This company is a rip off. $530.00 to replace a starting capacitor. $200 for the part $30.00 on amazon and $300.00 plus tax for labor. About 15 minutes to replace. Then tried to sell a warranty. And $129.00 just to come out. Never call this company unless you have money to burn.

This is the absolute worst repair service I have ever dealt with. Scheduled to come between 8am to 10am. Day of my appointment change window via a text message to 8am to 5pm. Then another text 9:15am and say technician is on his way and should arrive at 8:45am. Next text says 4:57pm. Later the same day they cancelled my appointment and rescheduled for a week later, impossible to talk to a real person. I would totally avoid this company, their business model is pathetic.

Technician came out and I was charged 129 which I was aware and fine with that. He told me it would be 740 dollars for a heating element for a dryer!!!! I declined to get it fixed. Ended up paying 130 to get it fixed and had to pay sears 129 just to come out. Now I’m receiving a bill that I haven’t paid the 129! I have proof I paid it and it was due the day he came out. I would not recommend to anyone.

Showed up late after 5:00 without the parts said he just got the order and did not know he was coming to my home. That was a lie because he had called me the day before and I did not know the number and did not answer so he knew the day before that he was coming. He ordered parts that I had already sent info so he would have parts then made appointment for three days later did not show or call would not answer my calls worst ever Bryan Hankin is not someone you should use for anything

We had our Warranty Service send someone two days after the initial cancelation by your repairman. It was already fixed. Waited for hours when we received a text that they were cancelling and that they could not be contacted by phone. Not even the courtesy of a phone call. Your service SUCKS!

Tech came out, here 10 minutes, never even turned machine on but said it was lid switch. 5 days later another tech came to install, wasnt the problem, so he removed(and took with him),said washer unrepairable. Called , and they agreed totally mishandled and would refund everything except service call ( I was ok with that).Havent heard a word since( 16 days and out $310+ service call). Now can't get anyone to explain how they commited to take care of this, and havent??? I will NEVER use them again!