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3600 South Memorial Drive Reviews
Read reviews from customers who used our services at 3600 South Memorial Drive
Total reviews
212
Average Rating
4.4/5
Due to no fault of William, the technician, several attempts were made to resolve the issue with my appliance. Parts delayed from ordered time of service. Return visits, having to change availability was too time consuming over a few wk period. AI system is not user friendly or dependable. William, the tech, was very professional in getting the job done. Very friendly and accommodating.
Nada M,
Customer service response - Thank you for your review, Nada! We're happy to hear William was professional and accommodating, and we appreciate your feedback on the AI system and parts delays.
Sears Home Services on 1772066721893
The technicians were awesome. The scheduling times and windows are very inconvenient. The technician repaired in a timely manner it just took 3 visits to have it done. I would give a 3 rating but the technician was awesome
Shekinah B,
Customer service response - Thank you for your review, Shekinah! We're happy to hear the technicians were awesome, and we appreciate your feedback on scheduling improvements.
Sears Home Services on 1769453892305
He was very knowledgeable and got straight to the point, which I appreciated.
carlesha S,
Customer service response - Thank you for your review, Carlesha! We're happy to hear our technician was knowledgeable and efficient.
Sears Home Services on 1758588917816
Fred came as soon as he could in light of faulty contact info (My work # rather than my home number), and he showed me how to defrost the fridge to reset the cooling system. He didn't ultimately diagnose the problem b/c he said any of the posdibilities would cost over $400, more than I had budgeted. He was friendly and professional.
Disciple F,
Customer service response - Thank you for your feedback. We're glad to hear Fred was friendly and professional, and we appreciate your understanding regarding the diagnosis and cost.
Sears Home Services on 1731249600715
Johnathon checked HVAC and output of heat at each air flow vent. Everything working fine.
Rosa H,
Rating 3 stars because the service guy that came out was really nice. Told the guy I wasn’t sure if it was the electrical outlet or the dryer. He said the electrical outlet was positive. However, was told that we needed a new control board for our dryer that would cost $868. We declined since we could just buy a new dryer for that price. We bought a new dryer and had it delivered and installed and it didn’t work. Come to find out, it wasn’t the dryer that was broke or even needed a new control board. It wasn’t our electrical outlet that needed to be replaced. My husband replaced it with a $13 outlet from Lowe’s and we plugged the old dryer in that we were told needed a new control board and it’s been working just fine. We are returning the new dryer that we didn’t need. So unfortunately the Sears service was a waste of money for us and the diagnosis was incorrect.
Katie F,
Customer service response - We apologize for the incorrect diagnosis, Katie. Thank you for sharing your experience, and we recommend contacting us directly to address this matter.
Sears Home Services on 1768441842783
Did not find a leak, see what happens in the next’s couple of loads take some photos.I really like my service technician guy Williams.
Connie C,
Customer service response - We're glad to hear you liked Williams, Connie. Please contact us directly if you encounter further issues so we can assist you.
Sears Home Services on 1759971253424
Margretta T,
Customer service response - Hi Margretta, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1746400249819
Tec was nice
Raymond S,
Customer service response - Thank you for your feedback, Raymond. We're glad to hear you found our technician nice, and we appreciate your input.
Sears Home Services on 1728193115446
You all are way overpriced. The dryer is fixed almost $400 later for only a 30day warranty on work completed. Could have bought a new dryer for those prices.
Mary K,
Customer service response - Thank you for your feedback, Mary. We understand your concerns about pricing and warranty, and we appreciate your input as we strive to improve our services.
Sears Home Services on 1724811632600
