Appointment Lookup
802-552-4364
3600 South Memorial Drive Reviews
Read reviews from customers who used our services at 3600 South Memorial Drive
Total reviews
212
Average Rating
4.4/5
It's a terrible service
Juan P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1760655803870
The technician lied and said he wasn’t able to get in contact with us and that he showed up at our home. We have cameras and the cell phone record to show otherwise. Also, this was the second time they were supposed to come out because the guy said he couldn’t move the stove/oven by himself. Now, they have closed out our service order.
Tabitha W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754879309642
This is the worst service I ever tried to deal with. They kept telling me I didn't have an appointment today. I know I do. I been waiting a whole month for someone to come fix my dryer. No one has show up yet. Better business needs to know about this. They charging you $100 and no one comes. The tech came last week he didn't do anything. I call reschedule for today, they say I don't have an appointment. This is what!
Loretta B,
Customer service response - We apologize for the trouble you've faced, Loretta. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754009040977
tech drove private vehicle no markings.brought in no testing equipment, no tools ,only cell phone.did no service on appliance.
Carolyn F,
Customer service response - We apologize for the trouble you've faced, Carolyn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753832411220
Absolutely the worst ! Messaging and emailing me every day to remind me about my appointment just to reschedule half way through the day of for 3 weeks . Good luck getting someone on the phone to talk to .Get home 3 and half hours after the service and my freezer is worse than before !!
Burt K,
Customer service response - We apologize for the trouble you've faced, Burt. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753230434437
Disappointed charge a fee without letting me know what was wrong with oven …a waste of time and money
Hope A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750982377803
It took a full month before my refrigerator freezeer was repaired.
Ezel S,
Customer service response - We apologize for the trouble you've faced, Ezel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750118602354
They were supposed to service my MIL refrigerator but failed to do that. Went out to "diagnose" appliance but we're in and out in 10 minutes possibly even less. After that they kept cancelling the follow up appointments. Finally we decided to get the manufacturer to send out a competitor of theirs instead and they fixed it the same day. Definitely avoid sears. There is a reason they went bankrupt years ago.
christian H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750044880729
Nobody even came to my house and I can't talk to a human at sears not happy at all this has been going on for 2 months or better
David E,
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747789289778
He came to home and didn't do anything told me that it couldn't be done he didn't check anything that it couldn't be fix.and sear do not carry the parts.and I'm not happy so why am I spending my money
Mary H,
Customer service response - We apologize for the trouble you've faced, Mary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746069004782
