395 Westgate Plaza Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kent L
Customer service response - Hi Kent, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on August 01, 2024
Bobby S
This service is terrible. I waited 4 days for an appointment person to come fix our stove and no one showed up. Never called, came by or anything. Then 10 min. after the appointment window was over, which was 8am to 5pm, so I waited all day, the technician canceled the appointment. When I called Sears back they stated that they could give me a new appointment for a week later. The fact that the technician cancelled the appointment without ever calling or anything didn't matter to them one bit. This service is trash and is reliant on the local in area technicians and if they suck and don't do what they are scheduled for Sear could careless. I will never do business with this repair service again.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 15, 2024