352 N Broad St Reviews
Showing most recent reviews from verified customers of Sears Home Services
andrew I
Customer service response - A big thank you, andrew, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on May 28, 2024
ELISABETH J
Brandon was very knowledgeable, helpful, skilled, and courteous. His birthday is next Tuesday; happy birthday, Brandon!đź’–
Customer service response - We're thrilled to hear about your positive experience with Brandon. Thank you for the birthday wishes for him, we'll be sure to pass them along!
Sears Home Services on May 28, 2024
Terri S
Our repair man was very knowledgeable, friendly and helpful. We highly recommend the Sears appliance repair
Customer service response - Thank you for your kind words and recommendation! We're thrilled to hear you had a positive experience with our repairman.
Sears Home Services on May 21, 2024
Karin B
Nicholas was on time and efficient. He was helpful and easy to b around.
Randi S
Sharon M
Nick arrived around 11:45, asked about the problem, and almost immediately identified the problem. Within a few minutes, he showed me the problem and fixed it. He was very professional, helpful, and personable. I would highly recommend him. Thank you, Nick!!!
Shelia S
Friendly. Efficient. He came in and got the job done. Was quiet so I could work.
Randy N
Two weeks before the technician could answer our call for repair of a refrigerator. When he finally arrived, parts had to be ordered and another week went by for the repair to be completed. Technician Matthew was great. Sears apparently needs more technicians.
Customer service response - Thank you for your feedback, Randy. We're glad to hear Matthew did a great job, and we apologize for the delay in service.
Sears Home Services on October 31, 2024
Nancy P
Wonderful repairman quickly removed the damaged dryer part and replaced it with the proper part that Sears had previously shipped to us. How quickly he got the dryer heating again! Only problem was a one month delay from the time warranty service was requested due to two postponed appointments (not the repairman’s fault, but the company has NO ONE that you can talk to when the automated messages don’t do what they say will happen - such as warning you the night before the repair man arrives). We got one appointment postponed two weeks while the part was ordered, but the part arrived within a few days. For the next appointment we waited all day and no one showed up and then when it was rescheduled for a week later we got only a 90 minute warning via text and email before this great repairman was at our door so we weren’t even expecting him but luckily we were home and it all worked out great.
Customer service response - Thank you for sharing your experience, Nancy. We're glad to hear the repairman did a great job, and we apologize for the scheduling issues you faced.
Sears Home Services on August 21, 2024
Debbie S
Larry was an absolutely amazing technician. He was always responsive and had to come out to our location several times... through no fault of his own. However, Lowes and A&E were a big disappointment. You want to think that Lowes pushes their protection plan because they have faith in the products they are offering and want to provide you with extra protection. I found that not to be the case. I could never get an actual person to speak with and when I finally did, they were useless both at Lowes and A&E. Lowes obviously doesn't care about the people they employ to get the service scheduled....nor do they care about their customers. Please think about buying their protection plan in the future. I could have paid for a new refrigerator with the amount of shifts I had to give up.
