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1001 Barnes Crossing Rd Reviews
Read reviews from customers who used our services at 1001 Barnes Crossing Rd
Total reviews
379
Average Rating
4.7/5
Sears Home service
Your service was poor because you were not knowledgeable on the washer and you lied to my home warranty people and said my washer was secondary damage when in fact you order two different parts to fix my washer. If that was secondary damage you would have known that the first or second time y'all came out to fix my washer. You never even called or showed up the third time to install the second parts you ordered for the third visit on October 12, 2023. That is bad business for such a well known company. The better business bureau well definitely hear from me on your company work behavior.
Deanna L,
West Point, MSCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697146416919
No service
Technician never came did not show up. Still have 2 units to be repaired that are not working
Landmark L,
Tupelo, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887126580
Not satisfied
The repairman didn't try to repair the dishwasher and makes a receipt that doesn't show the deductible I paid. Seems like a scam. Will be checking what my options are for getting my money back.
Kimberly C,
Starkville, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1696024220681
Made the problem worse instead of fixing it
While he was very friendly, he did not do the job that he was supposed to. The control module went out on my dishwasher, which is what he was there to fix. After swapping the modules out he never tested the dishwasher to see if it was fixed. Shortly after he left I tried to see if the dishwasher worked correctly and it didn't. Now my dishwasher will not do anything but flash error codes. This is very frustrating considering it took 3 weeks for them to even show up and attempt to fix the dishwasher.
Jay,
MsCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1695332061632
Poor, does not show up, rude
He never came and never replied to my text. He said my house was unsanitary but he never even set foot inside my house. How do you say that when you have not been inside the house. He said American Home Shield denied the claim. I talked to American Home Shield, they did not deny the claim. He closed it and I have his text stating he closed it based off a previous ticket saying the house was unsanitary. The dogs were outside in a fenced yard. The floors had been swept and mopped. How was the house unsanitary? He had no way of knowing. He was rude not to reply or call!
Tangy Hamblin,
Mantee, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695255195621
Washer still not working
Technician did a good job installing new shock absorbers, but this did not correct the problem. Washer is still badly out of balance during the spin cycle. It shuts down, and repeats the process over and over. If it cannot complete the cycle, I have to turn the washer off and move the wet clothes to the dryer. The technician cannot stay to see if the repair fixed the problem. You need to send someone to witness the problem. Let me know when they are coming and I can have a load of wet clothes ready for the spin cycle when he arrives. I've put up with this problem for a month, and don't need to wait two weeks for someone to witness this problem. Please help!!!
Ronnie K,
Tupelo, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695160850285
Service
Part wa sput on but washer not tested. When we hooked it up it still bot working.
Ruth W,
Pontotoc, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693258602961
The parts are still in the box at my house
Parts were ordered to fix washer. When I finally got somebody from Sears on the phone they said the technician marked the job as complete. I asked them how that was possible when the parts the technician ordered were still unopened in the box. They basically said to take it up with my home warranty. Be prepared to take an entire day off of work to wait on somebody to show up. Their estimated time is from 8-5. It will give you an more "precise" ETA on the day of the service, but the guy showed up several hours before that precise ETA the first time he came out, and they don't call you.
Still Waiting,
North MSCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692999023087
Technician never showed up-2nd time
Twice, no technician showed up! No wonder Sears is going under! I will NEVER use Sears for anything nor will I ever recommend Sears for anything!
John G,
Oxford, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912820966