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1001 Barnes Crossing Rd Reviews
Read reviews from customers who used our services at 1001 Barnes Crossing Rd
Total reviews
372
Average Rating
4.7/5
No show three times
I have scheduled for this service three times and all three times, no one showed up. I have been back and forth with this issue and Sear Warranty does not want to replace my product. I don't know what to do other than contact Consumer Protection for not doing what they say they would do. Definitely will not be recommending this company.
Bridget E,
Tupelo, MSCustomer service response - Bridget , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768265027058
BEWARE: TERRIBLE SERVICE!
I have taken off work several times to be home for a scheduled appointment with sears with this technician, after 4 appointments my freezer ice maker is still not fixed. He does not communicate effectively, the last visit he just LEFT without saying anything while I was there. Took the parts back with telling me, complained that I would not give him several bath towels he would need to defrost a small block of ice in the freezer. After he threw a tantrum and left my 13 year old son defrosted it hisself in no less than 15 minutes with no towels needed, the ice separated by itself after it melted a little bit. It is very sad that people like Robert can't do his job effectively and purposely did not communicate, good things do not happen when you do things like that.
Jennifer P,
New Albany, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1767658847547
Poor Diagnosis and Unnecessary Repair Recommendation
I had a very disappointing experience with this technician. My fridge had an issue with ice dispenser, and instead of properly diagnosing the root cause, they immediately suggested replacing an original part that was still in perfect condition. This would have been an unnecessary and costly repair. After getting a second opinion, I learned the actual problem was something completely different and much simpler to fix. This kind of misdiagnosis shows a lack of thoroughness and raises concerns about integrity. I would not recommend this technician if you value accurate service.
Mohamed G,
Tupelo, MSCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766012302581
Freezer door misaligned
Jerome was very nice, but he walked in, barely looked at the door and stated "I've never seen this before". Then called another technician because he wasn't sure what the problem could be. He was in my house for 5 minutes, told us he didn't know what was wrong and that we should call an appliance repair shop, charged us $150, and left. Very frustrating. I understand paying a diagnostic or labor fee if that is what we are given, but we were given neither and will have to pay another repair man to finish the job.
Teri C,
Oxford, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1763592650016
No show!!!!
No show provided no explanation and canceled appointment this company is awful
Christina P,
Pontotoc, MSCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1761081733198
Did not show up
I am very unhappy, sat here all day waiting on this service technician and he has not shown up. This is the second time that it is happened.
Christina P,
Pontotoc, MSCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1761081706252
Service what service?
You're serviceman didn't fix anything. It was marked complete. I wasn't home so there's no way it's complete. No wonder Sears went out of business!
Johnny H,
Baldwyn, MSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752270724920
Lazy service technician
He was not friendly and he made a teen age girl pull the refrigerator out. A teenager… he's is very lazy! Please do not send him back to my house for any further services. I do not want him back at my house. Thank you.
Dexter Trotter,
Grenada, MSCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1738363529486
Dryer is still broken
The tech came in and looked at the dryer for maybe 30 seconds. He said it was the belt and we should just order it and do it ourselves, maybe watch a YouTube tutorial. Thought that was kinda weird because I was really hoping to get it fixed that day, that's why I scheduled the appointment. I have no idea how to work on appliances. Anyways I ordered the part but I have no earthly idea how to install it, so it's been two weeks, my dryer is still broken, and I've spent over $200 with you guys for nothing. 👍🏼
Natalie W,
Corinth, MSCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1728772194181
Dryer Repair
Gentleman showed up, diagnosed it, then told me it would take two weeks to make repair because he only works Oxford, MS on Monday's and didn't have the part on him.
Clay C,
Oxford, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727736036990