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306 East Walnut Reviews
Read reviews from customers who used our services at 306 East Walnut
Total reviews
111
Average Rating
4.7/5
T W,
Customer service response - Thanks for the great rating, T Walt! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1785289518230
Repairman was nice and fast but cost was outrageous. That’s what I get for being bad at fixing things and not knowing anyone that is. Anyway, I can cook again, so I’m happy.
Jennifer R,
Customer service response - Thank you for your feedback, Jennifer! We're glad to hear the repairman was nice and fast, and that you're happy to be cooking again.
Sears Home Services on 1761786274071
First tech that came made wrong diagnosis, order wrong part . 2nd tech found the correct problem great job for 2nd tech.
Jeffrey N,
Customer service response - Thank you for your feedback, Jeffrey! We're glad the second technician was able to correctly diagnose and resolve the issue.
Sears Home Services on 1760575690376
He is very friendly and knowledgeable. I only had a problem with him not showing up or calling to let me know that he wouldn’t be coming the day I was scheduled. Not sure if he is responsible for that or someone else.
Lee L,
Customer service response - Thank you for your feedback, Lee Ann. We apologize for the scheduling issue and appreciate you bringing it to our attention.
Sears Home Services on 1732604128826
Steve did a great job and was very professional. The reason I am only giving a 3 star rating is the labor charge was way too high for the time he was here. I paid almost $300 labor and he was here maybe 30-40 minutes.
Scott E,
Customer service response - Thank you for your feedback and for acknowledging Steve's professionalism. We apologize for any concerns regarding the labor charge and appreciate you bringing this to our attention.
Sears Home Services on 1726787159907
Didn’t solve my problem. Said it was nothing to worry about. Just not to pay attention to steam inside microwave.
nora S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745799455520
The A&E Appliance repairman left TWO SCREWS on the floor after installing a new pump on my washer machine NOW there’s a slow leak coming from the left front! Now I can’t seem to get Sears to get someone out to fix the problem he left!
Rebecca C,
Customer service response - Thank you for your positive feedback, Rebecca! We're glad to hear our technician was friendly and efficient, and that you had a positive experience with today's repair.
Sears Home Services on 1762300620765
No technican showed up and no dryer was worker on.. said he would be at my @12:17… no one showed up.. the sears indicator showed he was at my home but was not..nothing was done at my home at all today!
Grace J,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1760316988121
There are no live agents for customer service only AI which has limited ability to resolve issues and refers customers to a website which is also very limited. The cost of the diagnostics fee and the minimum labor charge was more than a brand new appliance.
Erica B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1758161303564
I was told one time that the service technician was coming but he came at a totally different time and I was at work at that time. He told me if I wasn’t there at the time he arrived, he would not wait on me. I work 45 minutes away from my home and the time I made it to work, it was 9:46 am and there was no way I could get there by 10:00 am. He was very rude via text only. The second service technician never showed up. This has been the worst experience I’ve ever experienced with a service technician.
Bonnie H,
Customer service response - We apologize for the trouble you've faced, Bonnie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733040029911
