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802-552-4364
381 Highway 51 Reviews
Read reviews from customers who used our services at 381 Highway 51
Total reviews
298
Average Rating
4.1/5
david was on time and courteous. he gave me credible advice. only issue is he is soft spoken and a bit difficult to understand.
Daniel B,
Customer service response - Thank you for the 4-star review, Daniel! We're happy to hear about your positive experience with David's timely and courteous service, and we appreciate your feedback on communication.
Sears Home Services on 1762819828056
The technician was very professional and polite and answered all my questions. I thought he did a great job.
John P,
Customer service response - Thank you for your feedback, John. We're happy to hear about your positive experience with our professional and polite technician.
Sears Home Services on 1753405614359
Tech was very friendly and knowledgeable about our refrigerator issue. I was a little bit disappointed that the problem wasn’t fixed as originally scheduled because the part was available.
James S,
Customer service response - Thank you for your feedback, James. We're happy to hear about your positive experience with our friendly and knowledgeable technician, and we apologize for the delay in fixing the issue.
Sears Home Services on 1750637573111
Sally J,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1749604063231
Jerry J,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1733287881498
My repair was a disaster but the technician returned the next day and made it good. I really appreciated that he recognized his error and corrected with no charge.
Christi M,
Customer service response - Thank you for acknowledging our commitment to rectify the situation and ensure your satisfaction. We apologize for any inconvenience the initial visit caused.
Sears Home Services on 1720018378518
Lamar H,
Customer service response - Thank you for awarding us a solid 4-star rating, Lamar! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1710739909839
Technician was great. Only reason for not giving a 5-star rating was the fact that it took so long! We were without a dryer for over 3 weeks and the dryer ended up having to be replaced.
Staci S,
The service call was useless to me if the home warranty company doesn't allow for the equipment needed to do this repair
Sam T,
Customer service response - We apologize for the inconvenience with the home warranty company's limitations, Sam. Thank you for your feedback, and we recommend contacting us directly to discuss this issue further.
Sears Home Services on 1780085935246
Hi, William came twice very nice very helpful. Said that there are multiple problems with my freezer and that he would let my insurance company know. I called my insurance company because I didn’t receive an email from them and they said that the ticket is still open and nothing has changed and no information had been given to them to know what happened. I need William to let them know that the freezer requires a variety of different problems that need to be fixed. He also took a GE piece that I need if I’m going to fix my freezer I would like it back if I have to go to a private location now and find out if someone can fix it and then have them fix it for me and I need that part from the GE Freezer back thank you. The repair man did not know how to fix my freezer. He tried. I spoke with my insurance agency and they said the ticket is still open with NO information. I need William to write my insurance agency and let them know @ William’s findings.
Annie G,
Customer service response - We apologize for the inconvenience, Annie. Please contact us directly so we can ensure William provides the necessary information to your insurance company and returns the GE part. Thank you for your patience.
Sears Home Services on 1768527106874
