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7827 Highway 613 Reviews
Read reviews from customers who used our services at 7827 Highway 613
Total reviews
70
Average Rating
3.9/5
11/15/23 technicians were good. Completed the job efficiently. Tech prior to today was a 2 star, many reasons but primarily unprofessional
Regina R,
Service technician was excellent. Price to repair was unreasonable. A simple fan motor for north of $500.00. Unreasonable.
FORRESS R,
Customer service response - We apologize for the pricing concerns, Forress. Thank you for your feedback, and we're glad the service technician provided excellent service.
Sears Home Services on 1785175690270
peter M,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1759371663182
Fixed on Saturday broke again on Monday with same issue.
William B,
Customer service response - We apologize for the trouble you've faced, William. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744675640186
They took my service call money $65 they did nothing on my AC horrible service.
Sara E,
Customer service response - We apologize for the trouble you've faced, Sara. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1783903283735
Juan L,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1779755219957
I feel I was over charged for service. The order was not accurate as servicevtech wrote as double oven top over, when the oven is double side by side. Therefore, I was charged $100.00 for an assistant that wasn't needed. The labor charge itself was way overpriced for the amount of work performed. In the future I will seriously reconsider calling Sears for replacement parts and service. Regards, Unsatisfied Customer Sandra Graham
Sandra G,
Customer service response - We apologize for the trouble you've faced, Sandra. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1775777046946
spent 8hrs waiting for technician no way to communicatr, time kept getting changed I was the last person on the list. I told him my problem about the motor not starting 60% of the time, Like the capacitor wasnt giving enough jump. He turned on the unit it ran, he tested and said motor was fine. He said he didnt have a capacitor he had to order one and anothr appointment would be made. I called the warranty company told them what happened, they got back with me two days later and said technician said nothing was wrong and closed out my service order...so he lied
Mark H,
Customer service response - We're really sorry to hear about your experience, Mark. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1767921808759
Repair Technician was a no show for a 8am to 5 pm appointment. Only call I received was a call trying to sell me an extended warranty on the dryer that was broken. Complete scam! Stay away from this site!!!!
James W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757654815534
The repair did not work so I am not sure if the tech was qualified to do the work. He said if is not working, he's done his job and we need to contact assurant for a resolution.
Joseph M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754638995688
