7827 Highway 613 Reviews

Edited to say, just as I told Raymond, the issue he “fixed” was not the issue I was having. I am getting the same error code on my first use after his “repair”. After 2 unexplained/same day cancellations, I finally had a tech come for a dryer repair. Tried making small talk, but he clearly didn’t like that. He seemed a bit dismissive as I was trying to explain the issue I was having, and told my kids not to come out of their room (and past him) down the stairs. When he was done, he told me the issue that he fixed. When I tried to explain again that that wasn’t the problem I was having, he said “well, it’s under warranty, if it happens again, call the number and they’ll send someone back out”. I’m not the expert, so I guess we shall see. 🤷🏽‍♀️ IMO, They could work on their scheduling, communication, and “bedside manner/customer service”.

Sears has gone completely downhill. Once a force and reputation of quality am relieved my Dad has passed away so he isn’t aware of how bad his favorite store has degraded. An AI robot makes the appointments- also the first time she didn’t actually make it and I had to recall in on the day of the “appointment.” Remade it myself online- our dishwasher was out… the tech Raymond wasn’t very helpful or concerned about customer service. While I believe he diagnosed it correctly… when needing more information to make a decision of whether to repair or replace. He stated the repair would be 500+ dollars for a control panel repair and couldn’t even give me a timeframe just stating it would be about 2 weeks. A new dishwasher costs about $500 from Lowes and they deliver and take the old one out. Very disappointed we couldn’t keep our old washer. Will not use Sears in the future.

Took 4 weeks to get oven repair completed. Numerous calls, texts, chats and emails. I will NOT call or recommend again. Editing because of owner review. Calling the customer service number referred to in the owner’s response will get you an AI robot that will not provide relief for your issue. I had to call another department and get transferred in order to speak to a human. I will also add that my part was about $100 and I was charged $300 for labor + $139 for diagnosing a problem that the oven diagnosed as an F9 error. Once you call the technician for repair the $139 is theirs to keep for just showing up. You either accept their estimate or you forfeit the $139. Once you sign the estimate you are at their mercy for whenever they decide to show up. I will try someone different with my next repair. I have added photos of condition of installation after repair. Super sloppy work that I will have to correct. Oven was installed so far off center that the oven door connects with the closet door handle whenever the oven door is opened/closed.

The repair tech wasn't very knowledgeable and didn't fix the problem made no effort to really do anything other than put on a gasket . He left with my fridge worse than it was before he ever touched it.

Called for an appointment. They kept saying their system is updating and I couldn't get one for 2 weeks.

Still not FIXED and unresponsive!!!

The tech that came out Travis b did not even pull the unit out and check to see if it was even plugged in. I unplugged the fridge cause it was not working and did not want to cause any more issues the the unit. Also pulled into my yard left ruts and made some very rude remarks towards my wife unfortunately I was at work and couldn't be home whe he showed up.

The technician was friendly and knowledgeable and knew exactly what the problem was. If I was rating this company solely on him, it would have been 5 stars hands down. My problem is, how can you justify charging someone $174 for a part I ordered myself for $58. And want to charge me another $500 to change it out? What a rip off!!!!

There was no way to contact a dispatch or support. Took 3 times to get a technician onsite. Technician finally got onsite and got part ordered but it took 2 weeks after that to install the part. No communication from sears at all. Took 4 days of vacation to get a $70 part installed…

The tech burned the wood floor installed and scratched it in various locations.