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1000 Turtle Creek Dr Reviews
Read reviews from customers who used our services at 1000 Turtle Creek Dr
Total reviews
557
Average Rating
4.6/5
No show
Terrible. He never showed up..no call, no text! Very upset. First visit-parts were ordered. Second visit-wrong parts were sent to my home, new parts ordered by John. 3rd visit-different tech supposed to come, lied and posted that no one was home/posted a picture of our driveway WITH my car parked-the windows were down.My Husband and I were home all day! Never called, didn't knock on the door/ring bell. We have 4 dogs and they would have barked. John never showed yesterday. Again, waited all day. Totally disappointed . Have never had issues like this with your service. I rate this experience a negative 100
Mary B,
Brandon, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1695340381107
My refrigerator has not been fixed.
No service was completed. He cancelled the appointment. Then attempted to show up at a time when I was not home.
Bridget P,
Sumrall, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695340352769
Service Tech
The service tech never showed up he just called and said they shouldn't have given him this call because he goes home on Fridays! This is the second time that we had the same problem and the tech didn't do anything the first time he came. Hopefully someone can come out and fix our problem!
Maureen C,
Pearl, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694822744759
Terrible
He did not tell me anything other than they could not get the part. He walked out of the door without giving me a receipt for my payment. He could not answer any questions that I had, he just skirted around the question. I don't normally leave bad reviews, but this was a waste of my time and money.
Dana F,
Petal, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694640629645
Very rude
Not a good experience
Nona,
Jackson, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694218279692
Dud machine
Kolya was great but you folks has had to send a repairman out at least 5 times and has spent over 1000 dollars on this machine. Our confidence in this washing machine is zero. We want a new machine! This is a dud!!
Jackie B,
Angie, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693518778208
Extremely disappointed and frustrated
He would not work on the ice maker because we had removed the bottom panel. We removed it because it was leaking all over our wooden floor due to the last time he was here! We did not try to repair ANYTHING! We only dried up the water to protect our floors but he didn't want to acknowledge that! We left it off because we had a scheduled appointment with him.
Tiffany C,
Laurel, MSCustomer service response - Hi, Tiffany , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on 1691620644773