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1000 Turtle Creek Dr Reviews
Read reviews from customers who used our services at 1000 Turtle Creek Dr
Total reviews
547
Average Rating
4.6/5
Don't use sears home service
They knew I had a kitchen aid and the tech says they don't work on whirlpool. Ok why did you come to my home for the $ I guess. Told me if I get the parts don't call therm cause they don't work on whirlpool refrigerators they had make and model before they entered my home, still took my diagnostic fee. Do not recommend would give no star if it was available
Jerry W,
Hattiesburg, MSCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744235287264
Brandon
Brandon was professional & had my stove repaired very quickly
Pamela L,
Hattiesburg, MSCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1741215581253
Very very bad
First off he was here supposed to be fixing my dish washer but pulled it out and had seen where a rat had chewed it when we had it in storage and stopped and walked out. He did not put it back underneath the counter or anything just left. I will not ever recommend sears to anybody for service. I feel like he should have asked and seen why it had chewed marks on it and if nothing else put it back underneath the counter like it was when he got here. Not to mention I have not been able to use it since October. I have had multiple cancellations from this company and then this one they finally come out to do something. The first original work order he come out and said the switchboard went out that has nothing to do with the outside top that has been chewed That has been done for months before it ever got put in because I didn't have anybody to help me put it in I had to store it. I think it was very rude and disrespectful how he did. I think him as a person he seemed nice but was very unprofessional And did not do his job accordingly at all if it was an option to give him zero versus a one out of the five star I would have given him a zero.
Linda J,
Leakesville, MSCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740091325238
Chris 3
Joshua he is disappointed servic man he don't want to work I don't never want him to come to my house I been waiting a long time to get this fix an he couldn't wait 30 minutes to I come from work an he cancel the work order for no reason he need to be fired
Chris B,
Beaumont, MSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1737153986602
Slow Service
Your repair service was slow after parts were ordered and arrived. Even worse was you AI assisted scheduling system. The work was completed, but it took longer than I ever imagined that it would.
Tony M,
Clinton, MSCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1730324945033
Still not working
Our ice maker problem was diagnosed. A part was ordered but the wrong part delivered. The ice maker was not repaired on the return visit because of the wrong part. Another part was ordered and delivered. It was installed on the third visit. The ice maker is still not working. It appears to have been a misdiagnosis from the outset. We are attempting to schedule yet another visit.
Charlene R,
Florence, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729728180649
What can you do better?
How about you show up? This is the 4th day your company has been a no show! This is completely unacceptable!!
Vicki I,
Pearl, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727308996057
Poor
Unit not still working ....................................
Deborah M,
Jackson, MSCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726952357375
No show repairman on 7/31/24!
PLEASE INFORM YOUR REPAIR PERSON THAT THEY DID NO SHOW UP, & I DID NOT HEAR FROM THEM AT ALL‼️ I DESERVE BETTER THAN THIS, FOR OVER $900 YEARLY MAINTENANCE FEES‼️ Mrs. G. BROOKS
Percy B,
Clinton, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722547399108
Bad results
Not sure if he dropped the ball or if it was the wrong gasket for the freezer. The issue is worse now than before he repaired it. Approximately a quarter inch gap on top of the freezer with cold air flowing out! I used a towel to try to stop the air leak
Steve P,
Hattiesburg, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721856967781