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1000 Turtle Creek Dr Reviews
Read reviews from customers who used our services at 1000 Turtle Creek Dr
Total reviews
557
Average Rating
4.6/5
Slow progress…
The "repair" has taken over a month and still not at 100%. Need the job completed asap.
Karen B,
Petal, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781041103897
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EXCELLENT very friendly professional skills excellent cooperative in all aspects
Lawrence L,
Braxton, MSCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767748851946
He was friendly
I need a call back I don't hi k this is connected correctly He was very friendly and he reached out to another technician when he needed help, and the other technician was very friendly and knowledgeable as well, but at this point, I'm very worried that the rubber seal is not correct and that my washer is being filled with water on the inside
Christopher B,
Petal, MSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751059920525
Has not shown up
Issue was not resolved on first visit. Technician hasn't shown up for scheduled second visit.
Khristopher L,
Brandon, MSCustomer service response - Dear Khristopher thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1700778336742
Rude
Acted grouchy to have to come to my house. Glued to his phone and didn't even greet me when walking up to my house. Best Buy sent him to look at dents in my fridge. He immediately said it was user abuse and made me feel as though I wasted his time. I had previously spent over an hour on the phone with Best Buy trying to find out if my coverage would even cover this type of damage. I was honest up front and they said it would be covered but could have technician look at it. He had much different response. Not really sure what wear and tear is but Best Buy said this was a wear and tear claim. Vernon made sure to say how much it would take to fix and claimed that they would never get paid by Best Buy. This situation could have been handled to much differently by this technician.
Anonymous,
Hattiesburg, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697318075967
Technician Did Not Finish Job
Technician did not put my dryer back together. She stated she would come back to complete the job, but never returned. Extremely disappointed in the service I received. I put in another request for service. Although the service appointment was confirmed, no one showed up.
Courtney M,
Petal, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782423732987
Washer does not work
Someone has came out twice to work on washer. It's still not working!
Michael W,
Mount Olive, MSCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1776979997749
I WILL NEVER USE SEARS AGAIN
Horrible service. Technician wasn't prepared for the job, job was left undone, now I have to schedule a real technician to address my issue. I wish I could give less than 1 star. HORRIBLE! I would NOT recommend Sears, or this tech again.
Ronald J,
Jackson, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776472173362
Not fixed.
The first tech came and ordered parts. A week later a different tech comes out and replaces the part. The dryer still makes the same noise. Tech says now that's normal. Try hey don't have a clue. A brand new dryer shouldn't make noises
Matthew S,
Richton, MSCustomer service response - Matthew, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1771888245418
AC freezing up
Richard explained everything to me about my unit but did nothing to fix the problem. Since he left my unit has frozen up again and it's 27 degrees outside. I don't even know why he came here.
Joyce S,
Hattiesburg, MSCustomer service response - Joyce, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769466641202