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1000 Turtle Creek Dr Reviews
Read reviews from customers who used our services at 1000 Turtle Creek Dr
Total reviews
547
Average Rating
4.6/5
Terrible
Did not want to work and do what was being asked of him. Also did not put the dryer back in its spot that it belongs.
Danielle B,
Petal, MSCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1764197445195
Icemaker
Will did not call or come today. I have not received any parts for my icemaker.
Bess B,
Jackson, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1759873477667
Service call
He didn't help me all I got was a service fee for nothing
Donna H,
Magee, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1758668295179
No such thing as customer service anymore.
I was entirely disappointed with choice home warranty and the technitian
Allen S,
Hattiesburg, MSCustomer service response - Allen, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1758231254786
Horrible Experience
Our experience has been extremely frustrating. We have been waiting since March for our Samsung refrigerator to be repaired. The tech didn't show up on April 2 and 22. Came by on May 13 and ordered parts. No show on June 11 and July 11. He came by on July 15. Unfortunately, my wife and my mother in law didn't hear him at the door and he left. I called his phone number multiple times and he never returned my call. Refrigerator is still not repaired.
Terry W,
Florence, MSCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1752787917020
SCHEDULED SERVICE FOR WHIRLPOOL REFRIGERATOR
I did not have an experience because he never showed up for none of the scheduled dates of service. Dates and times were given but no service rendered. no explanation was given. I paid $1001.30 for a warranty protection agreement plan for May 2024 thru May 2025. Service repair was called in in January of 2025 under this plan and I still have not had my refrigerator serviced. I have been a Sears customer for at least 40 years.
Josie G,
Jackson, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1752193193482
Service
I'm very disappointed that he came out only to tell me that my appliance was t covered under the insurance. And more disappointed that I was charged $100 and nothing was done. I'm asking for a reimbursement for my $100. I also have a refrigerator that has been worked one more than 4 times by y'all and it's not fixed either. I do not recommend this insurance to anyone.
Katrina B,
Petal, MSCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1751664691392
Dishwasher repair man
Poor! The first man from Vicksburg did not repair the dishwasher. Poor work! The dishwasher was not repaired. Water still leaks when it is running! A dishwasher part was not installed.
William T,
Jackson, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1750974749046
Unhappy Customer
I was not given written estimate of repair needed. I'm not convinced he knew exactly what was wrong. I'm requesting refund for poor service & no estimate
Wayne C,
Bryram MsCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1748468651680
Service Technician
No parts to fix problem on the spot. I was told the service charge would come off the total charge. I also expected the service technician to have some parts ready to fix. He stated the inlet water valve replacement was common but yet it would take another 2-3 weeks before he could get back to fix a "common issue". I will not be using this service again nor recommending. Nothing personal against Brandon. Just not what I expected. I would have paid whatever the charge was to be fixed immediately as suggested per phone call.
Anthony M,
Petal, MSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747258097340