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1000 Turtle Creek Dr Reviews
Read reviews from customers who used our services at 1000 Turtle Creek Dr
Total reviews
547
Average Rating
4.6/5
Rude
Acted grouchy to have to come to my house. Glued to his phone and didn't even greet me when walking up to my house. Best Buy sent him to look at dents in my fridge. He immediately said it was user abuse and made me feel as though I wasted his time. I had previously spent over an hour on the phone with Best Buy trying to find out if my coverage would even cover this type of damage. I was honest up front and they said it would be covered but could have technician look at it. He had much different response. Not really sure what wear and tear is but Best Buy said this was a wear and tear claim. Vernon made sure to say how much it would take to fix and claimed that they would never get paid by Best Buy. This situation could have been handled to much differently by this technician.
Anonymous,
Hattiesburg, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697318075967
Washer does not work
Someone has came out twice to work on washer. It's still not working!
Michael W,
Mount Olive, MSCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1776979997749
I WILL NEVER USE SEARS AGAIN
Horrible service. Technician wasn't prepared for the job, job was left undone, now I have to schedule a real technician to address my issue. I wish I could give less than 1 star. HORRIBLE! I would NOT recommend Sears, or this tech again.
Ronald J,
Jackson, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776472173362
Not fixed.
The first tech came and ordered parts. A week later a different tech comes out and replaces the part. The dryer still makes the same noise. Tech says now that's normal. Try hey don't have a clue. A brand new dryer shouldn't make noises
Matthew S,
Richton, MSCustomer service response - Matthew, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1771888245418
AC freezing up
Richard explained everything to me about my unit but did nothing to fix the problem. Since he left my unit has frozen up again and it's 27 degrees outside. I don't even know why he came here.
Joyce S,
Hattiesburg, MSCustomer service response - Joyce, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769466641202
Dryer repair
The dryer is not heating and the cycle selection isn't working. I want the tecnician and his trainer who was with him to come back today and fix it, but instead have had to schedule a video call for next week. I am not happy.
Carol G,
Hattiesburg, MSCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1764111736632
Terrible
Did not want to work and do what was being asked of him. Also did not put the dryer back in its spot that it belongs.
Danielle B,
Petal, MSCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1764197445195
Icemaker
Will did not call or come today. I have not received any parts for my icemaker.
Bess B,
Jackson, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1759873477667
Service call
He didn't help me all I got was a service fee for nothing
Donna H,
Magee, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1758668295179
No such thing as customer service anymore.
I was entirely disappointed with choice home warranty and the technitian
Allen S,
Hattiesburg, MSCustomer service response - Allen, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1758231254786