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802-552-4364
12057 US-49 Reviews
Read reviews from customers who used our services at 12057 US-49
Total reviews
173
Average Rating
4/5
The repairman was awesome! The scheduling process needs some fine-tuning. Waited 1 full day and into the next morning until a repair person arrived. Once he got there, it went quickly and efficiently. He was super nice and knew his business.
Kathleen B,
Customer service response - Thank you for your review, Kathleen. We're glad to hear the repairman was awesome and efficient, and we apologize for any inconvenience with the scheduling process.
Sears Home Services on 1752455036042
I wasn't here but I'm sure it's working I'll know when it produces ice and cubes but looks good, it would help if you could actually talk to a human when you running errands and might not be back before the repair man show up
Gregory D,
Customer service response - Thank you for your review, Gregory. We're glad to hear everything looks good and apologize for any inconvenience with our communication system.
Sears Home Services on 1752017736910
The repairman was great, knew his trade, got the job done. Sears AI phone system leaves you frustrated! Inadequate service set-up. A shame to have a robo when their employees are good at what they do.
debsjor J,
Customer service response - Thank you for your review, Debsjor. We're glad to hear the repairman did a great job, and we apologize for any frustration caused by our phone system.
Sears Home Services on 1747884278185
James D,
Customer service response - Hi James, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1736466999050
The only disappointment I had was that my service appointment was rescheduled three times. When the technician did finally come , he was thorough and quick
John B,
Customer service response - We apologize for the multiple rescheduling, John. We're glad to hear our technician was thorough and quick once they arrived. Thank you for your patience.
Sears Home Services on 1731387515406
Maria R,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1720587235421
He let us know exactly what was wrong with our washer.
Rose M,
Larry L,
Customer service response - Hi Larry, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1743465663636
My only complaint is that on my original service date I was notified at 2pm that my service needed to be rescheduled for 5 days later. Then on that day there wasn't any communication until 3pm when they said my technician would be there at 5:20. That kept getting pushed back and he came around 7:30. Once here he was pleasant and efficient and completed the work.I will be checking today to see if it works.
Cathy T,
Customer service response - We apologize for the inconvenience and delays you experienced; we're glad to hear that once our technician arrived, the service met your expectations. Thank you for your feedback.
Sears Home Services on 1723161627485
The man was nice and competent but the charge for simply hooking up the washer and putting it through a cycle was exorbitant! I was quoted $129 and ended up paying $191 for no repairs at all. I will not call Sears again.
Susan M,
Customer service response - We apologize for any inconvenience caused by the pricing for our service. We appreciate your feedback and will take it into consideration to improve our pricing transparency in the future. Thank you for bringing this to our attention.
Sears Home Services on 1707374732439
