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12057 US-49 Reviews
Read reviews from customers who used our services at 12057 US-49
Total reviews
188
Average Rating
4/5
My only complaint is that on my original service date I was notified at 2pm that my service needed to be rescheduled for 5 days later. Then on that day there wasn't any communication until 3pm when they said my technician would be there at 5:20. That kept getting pushed back and he came around 7:30. Once here he was pleasant and efficient and completed the work.I will be checking today to see if it works.
Cathy T,
Customer service response - We apologize for the inconvenience and delays you experienced; we're glad to hear that once our technician arrived, the service met your expectations. Thank you for your feedback.
Sears Home Services on 1723161627485
The man was nice and competent but the charge for simply hooking up the washer and putting it through a cycle was exorbitant! I was quoted $129 and ended up paying $191 for no repairs at all. I will not call Sears again.
Susan M,
Customer service response - We apologize for any inconvenience caused by the pricing for our service. We appreciate your feedback and will take it into consideration to improve our pricing transparency in the future. Thank you for bringing this to our attention.
Sears Home Services on 1707374732439
Rebecca H,
Customer service response - Hello Rebecca, we acknowledge and appreciate your 3-star rating. Your feedback is important to us, and we're open to hearing more about your experience with Sears Appliance Repair. If there's anything specific you'd like to discuss or suggest for improvement, please don't hesitate to reach out. Thank you for choosing us.
Sears Home Services on 1707183063864
Don't fix anything just told me someone had wired it up wrong and left
Frank F,
Customer service response - We apologize for the trouble you've faced, Frank. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767587357136
I replaced the temperature sensor as told by the technician and our oven is still not working. That tells me the technician didn’t test the the actual connectors to determine if there may be a bigger issue.
Michele M,
Customer service response - We apologize for the trouble you've faced, Michele. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1763431066979
I already paid the $139 for a previous service call. The dishwasher worked one cycle and then stopped. I had to schedule another repair visit. When he came today he said the motor and control panel were both damaged and it would cost more than a new dishwasher to repair. While I am sure this is the same thing that was wrong the first time, I was still required to pay $74.37 for his visit. To his credit, he did ask for a reduced price, however I don’t think I should have had to pay anything.
Cathy B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1761787606198
I bought the replacement part suggested by the technician, installed it, and that did not repair my machine.
Amy W,
Customer service response - We apologize for the trouble you've faced, Amy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1756175438948
No one called me yesterday that no one was going to be here. Could not get hold of anyone
william G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742734058712
He was very hard to understand. He didn't ever replace the parts that I've had for 2 weeks and been waiting for the repair for. Now it's going to be more time to hear from the warranty company about getting a replacement. We're a one income family of 6 and I'm having to pay out of pocket for gas and to wash clothes when i should have a working washing machine (since I purchased one with a warranty) at my home.
Erin P,
Customer service response - We apologize for the trouble you've faced, Erin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724811261576
The person that I left at my house waiting for technician said that the technician was very late and a very derogatory person. But he did fix my problem.
Abigail A,
Customer service response - Thank you for taking the time to bring this to our attention, Abbi. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711427719309
