1404 Old Aberdeen Rd Pad-C Reviews
Showing most recent reviews from verified customers of Sears Home Services
Paul W
It says the technician is here but he is not I have not heard nor seen anyone
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on October 15, 2024
James W
What service, there was no service. Service canceled 3 times on your end.
Customer service response - We apologize for the trouble you've faced, James. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 15, 2024
Kevin P
We scheduled a technician to work on our washing machine to come on a Tuesday. We were then told they were overbooked, and the appointment was moved to Thursday (not even the next day). After being told the technician would arrive at 8 AM on Thursday, that appointment was incrementally pushed back all day. Also calling the number for Sears home repair is a nightmare, and you end up talking to individuals who don’t know anything. Highly incompetent and underwhelming service. Do not recommend.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 25, 2024
Tammy P
I have had 7 appointments and this guy has NEVER driven by my place! He never showed up! My repair has not been made! I have lost 3400.00 taking off of work seven different times. My address is in the same build as my business. I used the address 61 W. Broad St; which is my business address, because 65 W. Broad St won’t give the right directions and it is a new address. I have explained all of this several times and it should have been noted for the repair man. I told them to put that note on it for the repair man, apparently they did not. Steve O has lied about my repair 7 times!!! He NEVER TEXT OR CALLS ME!!! A&E/SHS IS PATHETIC!!!
Customer service response - Thank you for taking the time to bring this to our attention, Tammy. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on July 09, 2024
Keith A
WORST SCAM EVER!!!!!!!!! They lied and said the technician came to our home. My husband took off all day from work and waited on him. He never came!!!! Reporting to BETTER BUSINESS BUREAU. CUSTOMER SERVICE TERRIBLE TOO!!!!!!!! Gave 1 star bc it made me ! Never 👎 use this company EVER!!!!!!!!!!!!!!!!!!!!!!!!!
