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1404 Old Aberdeen Rd Pad-C Reviews
Read reviews from customers who used our services at 1404 Old Aberdeen Rd Pad-C
Total reviews
82
Average Rating
4.4/5
Stephanie R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1779929932893
My washer is still not fixed. It is still doing the same thing over and over. I am going to call the warranty and complain. I left a message for the repairman but he didn't respond. DELL MALONE
Dell M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1768881199817
All calls are handled by an AI bot over the phone and any questions are referred to the website. Don’t waste your time here.
Katrina B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1763952693697
My recent experience with a microwave technician was extremely disappointing. The technician failed to perform the duty that was scheduled and showed a complete lack of professionalism in communication. Despite setting an appointment, the technician never arrived on time and did not bother to notify me of any delays or changes. I had to repeatedly call and message just to get an update, but my inquiries went unanswered for hours, sometimes days. I’m very dissatisfied with Sears.
V R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757984124210
My experience was awful. The technician was unprofessional and rude. He talked about what my warranty company was not going to pay instead of diagnosing the problem with my refrigerator. He confirmed an appointment and did not check to see if all the parts were delivered. I drove from work out of town. He looked at his phone and started the 3rd part did not deliver when I asked why he confirmed an appointment without all the parts, he rudely replied he is just a technician and he had no remorse for wasting my time. I was charged $149.00 to waste my time and leave my work for no reason. I am very disappointed and expected better from Sears' employees.
Betty J,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1754280697071
My frig still isn't fixed,it isn't cold and I had 300.00 in grocery in there.u can ask James he seen them and everything is spoiled. I need my frig replaced asap
Pamela K,
Customer service response - We apologize for the trouble you've faced, Pamela. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735179052948
It says the technician is here but he is not I have not heard nor seen anyone
Paul W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1729048566400
What service, there was no service. Service canceled 3 times on your end.
James W,
Customer service response - We apologize for the trouble you've faced, James. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1729048716760
We scheduled a technician to work on our washing machine to come on a Tuesday. We were then told they were overbooked, and the appointment was moved to Thursday (not even the next day). After being told the technician would arrive at 8 AM on Thursday, that appointment was incrementally pushed back all day. Also calling the number for Sears home repair is a nightmare, and you end up talking to individuals who don’t know anything. Highly incompetent and underwhelming service. Do not recommend.
Kevin P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721961685232
I have had 7 appointments and this guy has NEVER driven by my place! He never showed up! My repair has not been made! I have lost 3400.00 taking off of work seven different times. My address is in the same build as my business. I used the address 61 W. Broad St; which is my business address, because 65 W. Broad St won’t give the right directions and it is a new address. I have explained all of this several times and it should have been noted for the repair man. I told them to put that note on it for the repair man, apparently they did not. Steve O has lied about my repair 7 times!!! He NEVER TEXT OR CALLS ME!!! A&E/SHS IS PATHETIC!!!
Tammy P,
Customer service response - Thank you for taking the time to bring this to our attention, Tammy. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1720584942978
