2600 Beach Blvd Ste 67 Reviews

No one showed up for repair.

Booked an appointment and took off a day of work. No show, no call, no email, nothing. I couldn't even call anyone because all the customer service numbers use the same phone tree with no live representative. Please choose any other company than this one if you value your time.

Showed up over an hour past his scheduled time . Interfered with my family time. He didn't have my correct name.

About 6 months ago Sears Home Service came out to check our AC because it was leaking water. Used them because that’s who our home warranty company (Choice) sent out. Repairman came out and explained that the cause was do to buildup in the drain pipe and drain pan. Said home warranty wouldn’t cover it because it’s a maintenance issue but told me what to do. At that time a gave 5 stars because the technician seemed really helpful. Well after I had cleaned the drain pipes and pan, it started leaking again. Had Sears come back out. Same technician and same response, but this time tells me that he can schedule another time to come out to clean it all out at the tune of $300+, and nothing covered by the home warranty. Instead, I called All South Air Systems to at least get a second opinion. Glad I did because they looked it all over, found that the system was low on the coolant/refigerant, and it’s been running like a champ with no leaks ever since. And it was nowhere close to any $300. Now fast forward to May 15, 2026. Sears is one of the few Samsung certified washing repair companies in this area. Had them come out because washer had this black gunk stuff in it after every wash. Technician comes out ($140 service/diagnostic fee), spends less than 15 minutes looking at the washer (didn’t even open any of it), and tells me that it’s due to corrosion and that I’d need a new washer. Long story short, with a little google and YouTube research, found out that the gunk was detergent residue buildup. Disassemble the washer, power washed the gunk off of it, and it’s working perfectly. No corrosion found anywhere, and I took pictures to prove it. Bottom line: DON’T DO BUSINESS WITH SEARS HOME REPAIR.

Terrible service! No show! Be warned about this service!

Technician absolutely done nothing to the washer and charged us 150$ just to tell us our washer is broken and the part is no longer made. He wasn’t even here for that long and that the price he charged? Robbery! Unhelpful. We would like a refund for the horrendous price and service.

He is a liar. He told me one thing the first time he came out. That caused me to call a plumber. So they sent him back out and then he told me something else. I had to pay 2x for nothing. I will never use this company again. He falsely said my wire was done wrong but told me the switch went out.

Sears online appointment system allowed me to track estimated time of arrival as it changed continuously through the day. Then by 6:30 pm it generated auto message that my appointment was rescheduled for the following day. Again, it gives a window from 8am - 5pm. So Sears appointment schedule is basically meaningless. UPDATE: The 2nd day of appointment was a repeat of the first. At 6:30 Sears sent another message saying I was rescheduled for 3rd day. Then repair tech shows up at 7:45am. She hadn’t worked on my model, didn’t run diagnostics, and appeared obviously clueless. I sent her away as Sears had already cancelled 2 days of appointments. Found a really good local company out of Long Beach. Risky going with Sears.

Absolutely terrible service. The AC technician who came to my home was not only unhelpful but also extremely unprofessional. At first, he told me my AC unit was broken, then later completely changed his story and claimed there was nothing wrong with it — all while blaming me for its poor performance. Instead of taking responsibility or actually fixing the problem, he kept shifting the blame and making excuses. To make matters worse, he started screaming during the visit, which was completely out of line and unacceptable behavior in a customer’s home. This kind of service is exactly what people hope to avoid when calling for help. I would strongly recommend avoiding this technician — total waste of time, money, and patience. I need a phone call from a manager. Because it’s scary that this is the guy that is representing me to my warranty company.

Technician was great. Sears service scheduling is horrid. They have scheduled service and cancelled it day of 5 times since May.