703 E Young St Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.7/5 (28 reviews)

John S

March 18, 2024
Source: Google

Customer service response - A big thank you, John, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.

Sears Home Services on March 18, 2024

Rose D

December 21, 2023
Source: Google

Alan S

November 20, 2023

Very professional

Source: Google

Roger N

November 23, 2023

Very good tech , the parts process was horrible. Had to wait a month on copper tube you could not source. Finally bought with my own money from eBay

Source: Google

Carolyn M

February 05, 2024
Source: Google

Customer service response - A big thank you, Carolyn, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.

Sears Home Services on February 05, 2024

Debra

June 04, 2024

Trevor is a talented repair man. Very knowledgeable and efficient. He is courteous and respectful of the home. My only concern is amount of time we waited. Reported our issue on May 10th. Then first appointment was May21st. Had to order parts then repaired on June3rd. I think that not having a functioning refrigerator for nearly a month when we have an appliance warranty is unacceptable.

Source: Google

Customer service response - We appreciate your kind words about Trevor and sincerely apologize for the delay you experienced. Thank you for taking the time to share your feedback with us.

Sears Home Services on June 05, 2024

Mary B

June 09, 2024

Not happy to be on the job. Said a lot of work for a guess. Dishwasher still not working..

Source: Google

Customer service response - Thank you for taking the time to bring this to our attention, Mary. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.

Sears Home Services on June 09, 2024

John M

March 25, 2024

Can't talk to a real person. Had repair for dishwasher, labor $308. Next day same problem with dishwasher. Had appointment for Thursday, then Friday with no show. Now it's scheduled for Tuesday. Can't talk to a real person to find out why a delay.

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on March 25, 2024

Average Rating: 4.7/5 (28 reviews)

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