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703 E Young St Reviews
Read reviews from customers who used our services at 703 E Young St
Total reviews
54
Average Rating
4.6/5
Trevor was very knowledgeable and very quick & efficient in all areas. He was super friendly and a very nice guy!!!
Judy H,
Customer service response - We appreciate your fantastic review about Trevor's services. Thank you for taking the time to acknowledge his friendliness and efficiency!
Sears Home Services on 1717401991656
Dawn R,
Customer service response - A big thank you, Dawn, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1711418839317
John S,
Customer service response - A big thank you, John, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1710743971161
Rose D,
Very professional
Alan S,
Very good tech , the parts process was horrible. Had to wait a month on copper tube you could not source. Finally bought with my own money from eBay
Roger N,
Carolyn M,
Customer service response - A big thank you, Carolyn, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1707175597674
Cathy B,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1750899087518
Trevor is a talented repair man. Very knowledgeable and efficient. He is courteous and respectful of the home. My only concern is amount of time we waited. Reported our issue on May 10th. Then first appointment was May21st. Had to order parts then repaired on June3rd. I think that not having a functioning refrigerator for nearly a month when we have an appliance warranty is unacceptable.
Debra,
Customer service response - We appreciate your kind words about Trevor and sincerely apologize for the delay you experienced. Thank you for taking the time to share your feedback with us.
Sears Home Services on 1717601198431
The technician who serviced our refrigerator was outstanding—professional, courteous, and knowledgeable. He represented the company very well, and he’s the sole reason this review is receiving two stars instead of one. Unfortunately, my overall experience with Sears Home Services was extremely disappointing. Due to their contractual agreement with American Home Shield, Sears was unwilling to consider a replacement even when it was clear that the repair process had become inefficient and impractical. The total cost of parts, the multiple service visits, and the inconvenience of being without a functioning refrigerator for more than three weeks far outweighed the cost of simply replacing the unit. Efforts to contact Sears directly for assistance were equally frustrating. The automated system made it impossible to reach a live representative, leaving no avenue for meaningful communication or escalation. American Home Shield was also unable to intervene, though that issue is separate. During the three-week period, our household incurred additional expenses for food storage and replacement, as well as missed work time to accommodate repeated service appointments. Ultimately, we were left waiting weeks for a 20+ year-old refrigerator to be repaired—after multiple delays, including an additional broken part discovered mid-process. In summary, while the individual technician did excellent work, the overall handling of this repair by Sears Home Services reflected poor customer support, inflexible policies, and a lack of practical decision-making. A replacement would have been more cost-effective and far less burdensome for everyone involved
Aaron P,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1762820179023
