703 E Young St Reviews

Sears AI agents are horrible, we have been waiting over a month trying to get a part and I understand we have to wait for it to be shipped in but on several occasions we received texts from the AI that a sooner appt was available but there was no way to verify it because there are no live agents and the AI agents have limitations.

The technician who serviced our refrigerator was outstanding—professional, courteous, and knowledgeable. He represented the company very well, and he’s the sole reason this review is receiving two stars instead of one. Unfortunately, my overall experience with Sears Home Services was extremely disappointing. Due to their contractual agreement with American Home Shield, Sears was unwilling to consider a replacement even when it was clear that the repair process had become inefficient and impractical. The total cost of parts, the multiple service visits, and the inconvenience of being without a functioning refrigerator for more than three weeks far outweighed the cost of simply replacing the unit. Efforts to contact Sears directly for assistance were equally frustrating. The automated system made it impossible to reach a live representative, leaving no avenue for meaningful communication or escalation. American Home Shield was also unable to intervene, though that issue is separate. During the three-week period, our household incurred additional expenses for food storage and replacement, as well as missed work time to accommodate repeated service appointments. Ultimately, we were left waiting weeks for a 20+ year-old refrigerator to be repaired—after multiple delays, including an additional broken part discovered mid-process. In summary, while the individual technician did excellent work, the overall handling of this repair by Sears Home Services reflected poor customer support, inflexible policies, and a lack of practical decision-making. A replacement would have been more cost-effective and far less burdensome for everyone involved

Not happy to be on the job. Said a lot of work for a guess. Dishwasher still not working..

Bezel lock part wasn’t part of the order and instead of the technician explaining it to me, use alien tape to pop it up there and hold it without saying anything I spent $440 for him to rig it half assed and now I have to swallow it and have you guys come out and turn around and charge me another $130 for evaluation don’t think so very dissatisfied. Your AI customer service is a joke and so are you guys if that’s how you get to end your business very unhappy, won’t be using you again.

Only have an AI answering service that will not help you. Good luck getting ahold of a human.

Can't talk to a real person. Had repair for dishwasher, labor $308. Next day same problem with dishwasher. Had appointment for Thursday, then Friday with no show. Now it's scheduled for Tuesday. Can't talk to a real person to find out why a delay.