580 W Highway 32 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Keith R
Dan was awesome
Customer service response - We're thrilled to hear that Dan provided awesome service! Thank you for sharing your experience with us.
Sears Home Services on July 02, 2024
Betsy U
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on March 31, 2024
Jeanne M
Roy knows what he is doing and is great to work with.
Customer service response - Thank you for your positive review! We are glad to hear that you had a great experience working with Roy.
Sears Home Services on March 01, 2024
M P
Roy was pleasant and professional. He arrived within the timeframe he gave after calling to say he was on his way.
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that Roy provided a pleasant and professional service, arriving within the given timeframe.
Sears Home Services on February 07, 2024
David H
I was able to find a dryer belt for a 35 yo Sears Kenmore dryer. It'll be good for another 35 years!! Right?!!
Leanna W
Was glad to get my washer fixed. They did change my appointment without contacting me and that was a little frustrating. I was without a washer for 3 weeks.
Customer service response - We're happy to hear your washer is fixed, Leanna. We apologize for the inconvenience with the appointment change and appreciate your patience.
Sears Home Services on June 09, 2025
Steven S
Friendly, fast competent work.
Customer service response - Thank you for your review, Steven! We're glad to hear you found our service friendly and fast, and that the work was competent.
Sears Home Services on May 22, 2025
April M
Dan the repair technician was very friendly and efficient - the fact that it took 5 weeks to get 2 parts (which were readily available on Amazon) and get my stove repaired was absurd.
Customer service response - We're happy to hear Dan was friendly and efficient, April. We apologize for the delay in receiving the parts and appreciate your feedback as we work to improve our service.
Sears Home Services on April 17, 2025
Barb F
You no longer have the part. But we're helpful.
Customer service response - Thank you for your feedback and for acknowledging our helpfulness. We apologize for any inconvenience caused by the unavailability of the part.
Sears Home Services on September 23, 2024
sandra I
Had sears repair man come to fix my refrigerator he was here about 45 min ..added a little freon to my refrigerator..then left not even an hour after he left it was back up to 50 degrees..tried to get ahold of someone to discuss issue but you can not talk to live person it's AI robot ..then it said I would be charged another 129.00 to have them come back to service it...it wasn't fixed the first time so they should charge me anything. DO NOT USE THIS COMPANY it's very hard to talk to anyone and you can't get your money back..I've tried to do that too,and nothing!
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 24, 2025
