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580 W Highway 32 Reviews
Read reviews from customers who used our services at 580 W Highway 32
Total reviews
47
Average Rating
4.5/5
Friendly, fast competent work.
Steven S,
Customer service response - Thank you for your review, Steven! We're glad to hear you found our service friendly and fast, and that the work was competent.
Sears Home Services on 1747961790602
Dan the repair technician was very friendly and efficient - the fact that it took 5 weeks to get 2 parts (which were readily available on Amazon) and get my stove repaired was absurd.
April M,
Customer service response - We're happy to hear Dan was friendly and efficient, April. We apologize for the delay in receiving the parts and appreciate your feedback as we work to improve our service.
Sears Home Services on 1744940133383
You no longer have the part. But we're helpful.
Barb F,
Customer service response - Thank you for your feedback and for acknowledging our helpfulness. We apologize for any inconvenience caused by the unavailability of the part.
Sears Home Services on 1727145109807
I would agree with the 1 ratings given before and would give a minus 10 if I could. Dan the repairman seems like a nice fellow; the system he's working for is very bad. There is no way to contact the repairman, or any human, by phone or text. The phone numbers give you robots and "AI assistants" in Phoenix that just recycle you through the same "resceduling"...the repair location in Stockton given is actually a local hardware store, no Sears,. I finally got a human - I think - by email , in Chicago, who has just referred me back to the robots. About 3 weeks now, holiday guests gone, still no dryer. Im curiuos if "owner" is also a robot.
Gary C,
Customer service response - We apologize for the trouble you've faced, Gary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767587394047
Had sears repair man come to fix my refrigerator he was here about 45 min ..added a little freon to my refrigerator..then left not even an hour after he left it was back up to 50 degrees..tried to get ahold of someone to discuss issue but you can not talk to live person it's AI robot ..then it said I would be charged another 129.00 to have them come back to service it...it wasn't fixed the first time so they should charge me anything. DO NOT USE THIS COMPANY it's very hard to talk to anyone and you can't get your money back..I've tried to do that too,and nothing!
sandra I,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753406545654
Your technician was wonderful. Your customer service, scheduling and parts department were the absolute worst. And, I will never use Sear’s Home Service again. Your customer service representatives are liars and discourteous. I plan to tell everyone who will listen, your organization is the worst kind of awful.
Scott T,
Customer service response - We apologize for the trouble you've faced, Scott. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733454465911
The ice maker was replaced, installed and paid for. The same issue exists. Water is still overflowing into cube collection tray causing a layer of ice build up. No other diagnostic test was completed for root cause of the water overflowing. An assumption was made the ice maker was bad.
Doug B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716884410851
