2901 5 N Belt Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Julee J
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on October 20, 2024
tru2ku
Everything went well
Customer service response - Thank you for your feedback! We're glad to hear everything went well with your service.
Sears Home Services on October 20, 2024
Tiffany F
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on October 02, 2024
Lee L
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 01, 2024
Chris S
Gary, our repair person, is the best! Extremely knowledgeable, friendly and professional.
Customer service response - Thank you for your positive feedback! We're delighted to hear that Gary provided knowledgeable, friendly, and professional service.
Sears Home Services on October 01, 2024
Jennifer T
Zakary was very kind and helpful. Unfortunately the company didn’t let him know that I had a new address. I had contacted then MULTIPLE times once I saw our old address was on the confirmation. Thankfully, I was able to contact my old neighbor and he let Zakary know that we had moved. Zakary then called me to verify the information, and was super nice about everything. Also thankfully, he only had to drive about 4 minutes from our old address to our new address. Trying to get to a live person is next to impossible unless making a new appointment. The bubble options online don’t always give an option that is needed. The language barrier is also difficult at times as the CSR’s I spoke with are hard to understand. Communication with the company wasn’t great, but communication with Zakary was outstanding! This appointment was for 3 of 4 appliances I have, and I’m hoping when my dishwasher is looked at in a couple of weeks it will be Zakary who is my technician!
Customer service response - Thank you for your detailed feedback and for highlighting Zakary's exceptional service. We're sorry for the communication issues you faced and appreciate your patience; we'll work on improving this aspect.
Sears Home Services on September 19, 2024
Donna D
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 19, 2024
Ana Y
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on September 07, 2024
Joni S
Gary is always polite and friendly, very knowledgeable and willing to show how to do things
Customer service response - Thank you for your kind words about Gary's service. We're delighted to hear he consistently provides polite, friendly, and knowledgeable assistance!
Sears Home Services on August 15, 2024
Terry A
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on August 11, 2024