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2901 5 N Belt Highway Reviews
Read reviews from customers who used our services at 2901 5 N Belt Highway
Total reviews
210
Average Rating
4.7/5
Mark C,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1767059316819
Only have an AI answering service that will not help you. Good luck getting ahold of a human.
Evan S,
Customer service response - We apologize for the trouble you've faced, Evan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1766975250668
Get here till 5:45 p.m. was not here 5 minutes looked up a part number or a model and serial number on his phone told me I needed the valve that I needed could not be just replaced that it would be cheaper for me to buy a whole new machine instead of just a valve which the second opinion said yes the valve would cost $110 and to the labor for it would be about $35 this guy just did not want to mess with it because it was in the evening and he wanted to get home you cannot talk to a live person which is the most frustrating thing on earth I have told anybody that will listen if they need any kind of repairs to never ever call Sears because you guys will just screw them it's ridiculous and like I said I paid $129 for less than 5 minutes for the god to straight up lie to my face so if you want to think that that's a good experience for people to have then keep doing it that way I guess I hope you're satisfied with yourselves
Marya B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1764556641080
Technician showed sat in truck then left. Received text saying I missed my appt and have no way of calling only reschedule for 2 days later.
Tyler G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1762390839551
Absolutely terrible experience. We’ve had the same Sears technician repeatedly. That was our former Sears technician who we loved this one was a total bomb, He didn’t pay attention to what he was doing and got water all over my floor, which My husband cleaned up
Lynn A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1761869127719
Rene K,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1750835660644
He did not throughly check the problem and left after only tightening the fan. We told him compressor was not kicking on. He rush out and said call for another appointment if it doesn’t cool. The problem was not fixed
Shelby B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750727694666
He looked and seen one cockroach and left he didn't even look at the fridge. My grandson said he screamed and left 2 minitues after getting here. I need a different tech to come repair my refrigerator or replace it
John W,
Customer service response - We're really sorry to hear about your experience, John. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1726980210705
I was very shocked and surprised to see the tech here as it was supposed to have been rescheduled for June 10th. After speaking with the warranty provider and expressing my frustration with the surprise service date change, I was totally confused when he arrived. He didn't have a clue that it had been changed either. My point is this...I'm going to rethink my warranty contract, expensive and frustrating communication and may cancel it. The tech today was spot on great and would give him high praise but your scheduling system blows.
Debra W,
Customer service response - Thank you for taking the time to bring this to our attention, Debra. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1717399488192
Horrible. Ordered a part at 1st visit- said bCk ordered but arrived a week lTer. Have had two technician appointments since and no call, no show, no email. ALL customer service in another country. No wonder Sears is dead... deserve to be! When ordered part with 1st tech visit, had to pay in full for part and installation. Now won't return yo install. Tomorrow I call credit card company to say fraudulent charge!!! Horrible!!!
Al M,
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1713221822201
