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2825 S Glenstone Ave Ste 500 Reviews
Read reviews from customers who used our services at 2825 S Glenstone Ave Ste 500
Total reviews
443
Average Rating
4.8/5
Dryer door,
As far as the service goes, the service was great as far as parts not so great I waited a long time for my dryer to be fixed and I just got it fixed today. Not very happy with the parts part of this and that it took this long to be fixed.
Robin M,
Buffalo, MOCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1721857646968
Is this the first or second representative?
The first representative told me the loud knocking sound coming from the refrigerator was normal. Even new ones made the sound. He ordered a part to replace thermostat. The representative that put it in did a good job.Still knocking.
Clifford B,
Republic, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698097109313
Washer was not repaired
Technician told us they would clean tub & agitator and later refused to do those things leaving job undone. Technician admitted they broke agitator assembly cap and then did not report broken piece to warranty company instead told them washer was 100% functioning. Technician signed work order themself as if they were customer, never had me sign it. I would not have signed it as complete. Overall, Sears Technicians cost us a month of time and hundreds of dollars at the laundry mat to end up with a still broken washing machine. If there was less than one star they would get it.
Joe K,
Nixa, MOCustomer service response - Joe , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781734067182
Fail
Washer still does not work. Mixed up cold/hot water lines
Shirley W,
Springfield, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1759883278598
Give him a 5!!
Very informative and helpful and recommended what needed to be done.
Jennifer H,
Springfield, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1755639565179
Faulty automated messages
I received numerous messages about how service would work. Provided model and serial numbers a minimum of 3 times. Stayed home one whole day and no one came. Reschuled for following day and serviceman arrived around 4:30. Another day of waiting. I had been led to believe he qould arrive with part. Looked at model number and serial number and said, "That's right" and then ordered the part. Part came to my house and was installed around 3:30 today. Sloppy procedure but servicemen were nice.
Connie W,
Springfield, MOCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1752269564118
Terrible attitude
He was rude and basically called me a liar. He wouldnt listen to anything I was telling him. He went to my husband after and told him I was mad at him which started an argument between me and my husband. He was very unprofessional. I will never use this company again. I wouldn't have even given him 1 star but I had to to get this review out there.
Christine N,
Humansville, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1717026613574
Stove still not fixed
The service tech came out said he fixed the burner, but now if we turn on any other burner the one he fixed comes on. It has already been a month waiting to get this fixed and now it's gonna take another 2 weeks to get them to come back out. So that's two days out of work trying to get this fixed and I will have to miss another
Tony S,
Saint Robert, MOCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697146403555
Stove still not fixed
The service tech came out said he fixed the burner, but now if we turn on any other burner the one he fixed comes on. It has already been a month waiting to get this fixed and now it's gonna take another 2 weeks to get them to come back out. So that's two days out of work trying to get this fixed and I will have to miss another
Tony S,
Saint Robert, MOCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697146403555
Assessment of Dryer Problem
Marty was professional and identified the problem on Wednesday, October 4. The repair part was ordered and arrived Thursday, October 5, a return appointment was made to install the part for Monday, October 9. I confirmed my Monday, October 9 appointment online over the weekend (October 7-8). Unfortunately, the system made me reschedule the appointment even though the ordered part arrived and is sitting on my dryer!! The system is not efficient at tracing the arrival date of parts!!
Susan G,
Springfield, MOCustomer service response - Dear Susan thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887198116