2233 N Westwood Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Cindy H
Technician was on time and was professional. Jeffrey had our furnace up and running for the winter.
Customer service response - Thank you for your wonderful review! We're delighted to hear that Blake provided timely and professional service to get your refrigerator running smoothly.
Sears Home Services on August 22, 2024
Jennifer B
Service was timely, tech was knowledgeable and friendly.
Customer service response - Thank you for appreciating our timely service and our knowledgeable, friendly technician. We strive to maintain the highest standards of customer satisfaction.
Sears Home Services on June 30, 2024
Amelia M
He was very knowledgeable and helpful
Customer service response - Thank you for your kind words! I'm glad you found our service helpful and knowledgeable.
Sears Home Services on June 19, 2024
Harold E
Sandra E
Mandy M
Ira L
Customer service response - Thank you for awarding us a solid 4-star rating, Ira! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on February 05, 2024
Michael L
Did not make me understand his diagnostics would finish off what function my appliance had left. Didn't have part to repair. Elected to not have appliance repaired by Sears.
Customer service response - We apologize for the lack of clarity in the diagnostics, Michael. We appreciate your feedback and will work to improve our communication and parts availability.
Sears Home Services on May 08, 2025
Becky S
Completely dissatisfied. Our refrigerator quit working after only 9 months. Frigidaire refrigerator from Electrolux, who contracts through Sears repair service. Took a technician a week to come look at the fridge. He ordered parts, said he would return to put on the parts. According to the technician he was at our house on the date he sat up. Neither my husband or myself received notification he was on his way to our home. Attempts to set up a new date for service was difficult to say the least. 7 weeks later, we still were without a fridge. My husband did speak with a repair tech who said he didn't have time to install the compressor before quitting time, so he wouldn't be out to our house that day. Wanted to reschedule for the next week! My husband called Electrolux and had a robust conversation with them. Electrolux said they spoke with the technician, who told them he had been to our house and repaired the fridge. That was lie, no other way to describe it. Electrolux provided us with a new fridge, truthfully, if they hadn't we would not have purchased another one from them. We will not ever utilize Sears, for anything. Hopefully this refrigerator will last more than 9 months.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on July 07, 2025
Doris F
When trying to schedule a repair I want to talk to a real person not an AI robot. Cannot get past the robot. Won't be calling them again. They lost my business.
Customer service response - We apologize for the trouble you've faced, Doris. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 07, 2025
